Senior Lead Implementation Engineer

Planned Work Duration: 3-6 months
Customer Description:
The customer operates in the insurance technology domain and focuses on improving efficiency transparency and decision-making across insurance workflows.
They build AI-driven solutions that help insurance organizations respond to modern challenges such as climate risk cyber threats and market volatility.

Project Description:
The project involves implementing and customizing a complex insurance-focused software platform for enterprise customers.
The role requires close collaboration with customer stakeholders to design configure and deliver scalable production-grade solutions including integrations and custom workflows.

Project Phase:
Active implementation and delivery phase

Project Team:
Cross-functional team including Implementation Engineers Product Managers Software Engineers and Customer Success specialists

Soft Skills:
Excellent verbal and written communication skills with both technical and non-technical stakeholders
Strong customer-facing presence with the ability to build trust and manage expectations
High ownership and accountability for delivery outcomes
Ability to operate effectively in ambiguous and fast-changing environments
Strong problem-solving and analytical thinking skills
Cross-functional collaboration and stakeholder management skills
Leadership through influence rather than authority
Mentorship and coaching mindset
Effective time management and prioritization across multiple engagements
Proactive structured and process-oriented approach to continuous improvement

Hard Skills / Must Have:
Insurance domain expertise with solid understanding of industry concepts and workflows
Strong hands-on coding experience with Python JavaScript and SQL
Experience building and debugging production systems and complex integrations
Solid understanding of system design APIs data flows and integration patterns
Ability to adapt products through custom configurations and extensions
Experience estimating technical work and managing delivery risks
Familiarity with UAT processes and iterative delivery practices
Strong documentation skills including runbooks and technical guides
Understanding of the software delivery lifecycle and implementation best practices

Responsibilities and Tasks:
Lead planning scoping execution and delivery of complex customer implementations
Own delivery timelines risk identification and mitigation
Act as a technical escalation point for complex issues
Design and implement production-grade customer-specific solutions
Translate ambiguous requirements into clearly scoped technical deliverables
Lead technical discovery and solution design sessions with customers
Write debug and maintain production and integration code
Manage UAT cycles customer feedback and issue resolution
Collaborate with Product Engineering and Customer Success teams
Influence architectural decisions based on deployment experience
Provide structured product feedback to influence the roadmap
Develop and maintain delivery playbooks and best practices
Automate internal processes to improve delivery efficiency

Technology Stack: Python SQL JavaScript

Interview stages:
instinctools English check (15 minutes)
instinctools internal technical interview (1-15 hour)
client interview

Ready to Join
We look forward to receiving your application and welcoming you to our team!