Client Operations Analyst

Job Description:

We Dream. We Do. We Deliver.
At Merkle a dentsu company we power the experience economy. Whether were building the next greatapp running CRM at scale for global brands delivering technology architectures that support millions ofusers or providing world-class data identity and insights solutions its all in the name of craftingexperiences that set brands apart from the competition. Backed by dentsus legacy of innovation andcreativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth andconnect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce experience design engineering and technology integration digitalmarketing data science CRM and loyalty and customer data management.

We are now looking for aClient Operations Analystto join our team. This role reports to the Client Operations Manager.

Job Description

As Client Operations Analyst you play a pivotal role in supporting the DACH Client Leadership team by overseeing and managing key client management processes. With a comprehensive understanding of clients and their projects you ensure adherence to company guidelines and compliance standards. This includes supporting and supervising the client closing and review process to maintain data accuracy and quality. You also provide the necessary tools and procedures to the client leadership team for effective client addition you are responsible for managing day-to-day activities such as invoicing and reporting while providing guidance on processes and policies to ensure smooth operations. An essential skill will be collaborating with other department leaders and developing relationships to improve Client Operations processes. All members of the Client Operations team need to be self-sufficient enjoy solving problems and have a passion for improving the way we do things.

Responsibilities and accountabilities

• Provide all necessary tools and reports as per standard requirements to monitor client activity

• Oversight and control of critical client management processes.

• Maintenance of a comprehensive understanding of clients and their respective projects

• Support and supervision of the client closing and review process.

• Execution and supervision of defined administrative tasks on a recurring basis

• Development and documentation of client scope budget and related parameters

• Collection analysis and provide status information financial reports and budget outlines to executives

• Management of day-to-day activities including commercial tasks such as invoicing and reporting

• Ensuring adherence to company guidelines and furnishing necessary tools and procedures for effective client management

• Guaranteeing client data quality and compliance with regulatory standards.

• Ability to provide management with an overview of all ongoing activities and identify any blind spots

• Provide guidance on processes and policies to internal teams

Qualifications

• Proven experience in client operations or similar roles.

• Basic knowledge of business Indicators

• Strong understanding of client management processes and best practices.

• Experience in the definition and elaboration of processes and standards.

• Can interpret data and describe process flows

• Excellent organizational and multitasking abilities

• Proficiency in Microsoft Office Suite (Outlook Teams PowerPoint etc..).

• Nice to have: Dynamics 36 Salesforce

• Effective communication and interpersonal skills

• Ability to work independently and collaborate with cross-functional teams.

• Attention to detail and problem-solving skills

• Good English written and spoken

• German as an advantage

Whats in it for you*

• Global Perspective: As part of a dentsu company collaborate with over 70000 talented colleaguesacross 145 countries to drive innovation on a global scale.

• Flexibility & Balance: Enjoy hybrid work models adaptable hours and home office options.

• Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where everyteam members unique perspective is valued and everyone is welcome.

• Well-balanced reward package: We offer competitive salaries volunteer days wellness days modernoffices and a multi-cultural environment that fosters creativity and innovation.

• Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformationwith next-generation technologies and strategies.

• Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands peopleand societywhere every contribution makes a meaningful impact.

• Growth Opportunities: Expand your skills through training mentorship and data-driven projects thatreshape customer experience and business outcomes. Explore opportunities in the whole dentsunetwork to expand your reach.

*many more attractive benefits are waiting for you for more details regarding benefits relevant to your location pleaseask your recruiter.

Ready to join the team Shape your unique career and reach your full potential. Apply now and join us intransforming the future together.

At dentsu Diversity Equity and Inclusion (DEI) is central to our vision: To be at the forefront ofpeople-centered transformations that shape society.

We cherish the unique talents and perspectives of all individuals welcoming applicants regardless ofgender gender identity nationality religion ethnicity cultural background sexual orientation agephysical or mental ability. By embracing diverse perspectives we create meaningful change andsustainable growth for our people clients and society. Our hiring decisions are guided by qualificationsand role-specific requirements ensuring a workplace free from discrimination and harassment.

#LI-JV1

#LI-MERKLE

#LI-HYBRID

Location:

Brand:

Time Type:

Contract Type: