Learning Operations Program Coordinator

Job Description:

We Dream. We Do. We Deliver.

At Merkle a dentsu company we power the experience economy. Whether were building the next greatapp running CRM at scale for global brands delivering technology architectures that support millions ofusers or providing world-class data identity and insights solutions its all in the name of craftingexperiences that set brands apart from the competition. Backed by dentsus legacy of innovation andcreativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth andconnect meaningfully with their audiences.
Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce experience design engineering and technology integration digitalmarketing data science CRM and loyalty and customer data management.

The Learning Operations Program Coordinator will support the program management function with a key focus on Global Compliance training Alliance Partnership certification programs and other programs as appropriate. This role will help drive testing/launch activities and outside vendor management of these programs as required.

Job description:

Help coordinate the Global multi-language corporate compliance program under manager direction including compliance content creation testing curricula development and administration in the Learning Management System.

Support learning project plans to launch global multi-lingual learning programs

Support employees throughout the compliance training program.

Support external audit requests for compliance-related content

Support compliance program progress reporting

Collaborate on job aids/communications planning as needed for compliance training.

Collaborate with the Onboarding team to ensure compliance requirements are met

Coordinate external training providers developing compliance content and ensure all regional/language needs are being met.

Drive certifications for Alliance Partner offerings (e.g. Adobe Salesforce Google and others) including targeting individuals through collaboration with Service Lines and Talent Development Partners

Support reporting on certifications across Alliance Partners

Support the Global Learning Community as it relates to LMS functions

Manage dentsu Dot pages owned by Global Learning Operations

Drive employee completion of required compliance content

Drive Alliance Partner certifications to keep up-to-date on certification requirements

Clearly communicate and manage to project timelines risks issues to key stakeholders

Other Learning Operations programs as assigned.

Requirements:

Experience with supporting /managing learning programs through an LMS
Learning administration /support on learning programs
Organising training /trainers for large programs
Reporting Capability
Communicate with multiple stakeholders across teams
Experience with creating / maintaining online pages learning resources job aids
Knowledge of content creation tools instructional design and learning methodologies

Why choose Merkle

Innovation at Our Core: As part of dentsus global network Merkle pushes the boundaries of customerexperience integrating creativity technology and data to drive real-world impact. For over 35 years wevebeen innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16000 employees across 30 countries and part of a70000 employees network at dentsu Merkle blends global insights with a deep understanding of localmarkets to deliver personalized effective solutions.

Collaborative Culture: At Merkle your ideas and contributions truly matter. Youll join a team that fostersinnovation collaboration and creative problem-solving. Together we work on impactful internationalprojects making meaningful connections every step of the way.

Whats in It for You

Global Perspective: As part of a dentsu company collaborate with over 70000 talented colleaguesacross 145 countries to drive innovation on a global scale.

Flexibility & Balance: Enjoy hybrid work models adaptable hours and home office options.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where everyteam members unique perspective is valued and everyone is welcome.

Well-balanced reward package: We offer competitive salaries volunteer days wellness days modernoffices and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformationwith next-generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands peopleand societywhere every contribution makes a meaningful impact.

Growth Opportunities: Expand your skills through training mentorship and data-driven projects thatreshape customer experience and business outcomes. Explore opportunities in the whole dentsunetwork to expand your reach.

*many more attractive benefits are waiting for you for more details regarding additional benefits pleaseask your recruiter.

Ready to join the team Shape your unique career and reach your full potential. Apply now and join us intransforming the future together.

*At dentsu Diversity Equity and Inclusion (DEI) is central to our vision: To be at the forefront ofpeople-centered transformations that shape society.
We cherish the unique talents and perspectives of all individuals welcoming applicants regardless ofgender gender identity nationality religion ethnicity cultural background sexual orientation agephysical or mental ability. By embracing diverse perspectives we create meaningful change andsustainable growth for our people clients and society. Our hiring decisions are guided by qualificationsand role-specific requirements ensuring a workplace free from discrimination and harassment.

#LI-MERKLE #LI-SOFI

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