Lead Salesforce DeveloperEngineer

Key responsibilities and accountabilities:

Responsible for leading the design customisation and optimisation of the CRM platform ensuring robust integration advanced data analytics and scalable solutions that align with the domains strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

You will:

• Lead the design and development of complex digital solutions in the CRM Domain

• Lead the development of complex software solutions.

• Provide technical guidance and mentorship to junior engineers.

• Ensure architectural integrity and consistency across the software development lifecycle.

• Develop and maintain software architecture documentation.

• Participate in project planning and estimation activities.

• Drive continuous improvement initiatives within the development team.

• Act as a subject matter expert (SME) for pitches and client work.

• Contribute to the vision and strategy of the team

Qualifications:

CRM Platforms

• Excellent knowledge of CRM systems e.g. Salesforce HubSpot Microsoft Dynamics (Backend and Frontend). Min. 4 years.

• Additional project related experience with any of the Industry Clouds is taken as an advantage.

• Be able to implement efficient scalable and maintainable CRM solutions.

• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.

• Experience in leading and managing project development in Agile or Scrum environments.

• Experience with CI/CD and version control tools (e.g. GitHub GitLab Bitbucket Jenkins etc.).

• Ability to work independently and as part of a team managing multiple priorities and deadlines and guide junior members.

Databases

• Ability to query databases for customer data extraction and reporting.

Scripting & Automation

• Strong programming skills in APEX C# .net others.

API Integration

• Strong understanding of REST/SOAP APIs for integrating CRM with other systems.

Data Analysis & Reporting

• Strong experience with Excel Power BI Tableau or others to analyse customer data and generate insights.

Customer Data Management

• Strong understanding of data segmentation customer lifecycle and personalisation.

Troubleshooting & Debugging

• Ability to diagnose CRM-related technical issues and provide solutions.

Team player with organisational skills and dedicated to transparency.

We Dream. We Do. We Deliver.

At Merkle a dentsu company we power the experience economy. Whether were building the next greatapp running CRM at scale for global brands delivering technology architectures that support millions ofusers or providing world-class data identity and insights solutions its all in the name of craftingexperiences that set brands apart from the competition. Backed by dentsus legacy of innovation andcreativity originating in Japan weve spent over 35 years helping brands build loyalty drive growth andconnect meaningfully with their audiences.

Weve been named a global Leader by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce experience design engineering and technology integration digitalmarketing data science CRM and loyalty and customer data management.

Why choose Merkle

Innovation at Our Core: As part of dentsus global network Merkle pushes the boundaries of customerexperience integrating creativity technology and data to drive real-world impact. For over 35 years weve
been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16000 employees across 30 countries and part of a70000 employees network at dentsu Merkle blends global insights with a deep understanding of localmarkets to deliver personalized effective solutions.

Collaborative Culture: At Merkle your ideas and contributions truly matter. Youll join a team that fostersinnovation collaboration and creative problem-solving. Together we work on impactful internationalprojects making meaningful connections every step of the way.

Whats in It for You

Global Perspective:

As part of a dentsu company collaborate with over 70000 talented colleaguesacross 145 countries to drive innovation on a global scale.

Flexibility & Balance:

Enjoy hybrid work models adaptable hours and home office options.

Inclusive & Supportive Culture:

We celebrate diversity and foster a respectful workplace where everyteam members unique perspective is valued and everyone is welcome.

Well-balanced reward package:

We offer competitive salaries volunteer days wellness days modernoffices and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work:

Contribute to projects that are reshaping industries and driving transformationwith next-generation technologies and strategies.

Purpose-Driven Culture:

Be part of an organization that fosters sustainable growth for brands peopleand societywhere every contribution makes a meaningful impact.

Growth Opportunities:

Expand your skills through training mentorship and data-driven projects thatreshape customer experience and business outcomes. Explore opportunities in the whole dentsunetwork to expand your reach.

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