Customer Service Representative
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Job Location:
North Sydney - Australia
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Nine is seeking multiple dedicated and enthusiastic Customer Service Representatives to join our Australian Customer Service Centre team. We are offering both full-time permanent and maximum-term contracts for immediate starts.
As a core member of the team you will engage directly with customers who subscribe to Australias most trusted and influential publications including The Sydney Morning Herald The Australian Financial Review and The Age. This role also extends to supporting enquiries related to our digital and broadcast on-demand services and 9Now. Join a highly motivated team that is dedicated to delivering exceptional customer experiences.
Start Date & Availability:
We have multiple immediate openings with a mandatory start date of Thursday March 19th
Work Arrangement:
This is a primarily remote (work-from-home) position. However candidates must be available to attend in-person induction training sessions at our North Sydney office during the initial onboarding phase or as required.
The Customer Service Team operates on a 7-day rotational roster. Candidates must be available to work shifts within the following operating hours:
- Monday to Friday: Between 7:30 am and 6 pm
- Saturday & Sunday: 7:30 am to 11 am (every 3 weeks)
Day to day you will:
- Be a customer satisfaction champion by delivering exceptional verbal and written support that consistently exceeds performance metrics.
- Efficiently handle and resolve complex customer interactions across multiple channels including phone email and web forms.
- Drive business growth by making appropriate product and sales offers effectively handling objections when raised.
Qualifications :
What youll bring:
- Exceptional customer service skills defined by a high proficiency in active listening genuine empathy and sophisticated verbal and written communication.
- A proactive positive and resilient attitude that drives genuine enthusiasm for learning new skills and contributing to the overall teams success.
- A high comfort level in navigating and utilising multiple concurrent software applications and communication tools to manage workflows efficiently.
- Proven ability to leverage persuasive and value-driven communication to maximise customer loyalty and longevity.
In return for your commitment you will join an industry leader and work with a talented team in a dynamic fast-paced environment. We foster a collaborative culture that promotes development backed by comprehensive training and ongoing professional support designed to expand your skills and fuel your long-term career advancement.
Additional Information :
How we work
At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Nines strategy is to create great content, distribute it broadly and engage audiences and advertisers. We are Australias largest locally owned media company the home of Australias most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselve ... View more
