Support Specialist III, Quality & Outcomes

Denver Health And Hospital Authority

Job Location:

Denver, CO - USA

Monthly Salary: $ 24 - 33

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are recruiting for a motivated Support Specialist III Quality & Outcomes to join our team!

We are here for lifes journey.
Where is your life journey taking you

Being the heartbeat of Denver means our heart reflects something bigger than ourselves something that connects us all:

Humanity in action Triumph in hardship Transformation in health.

Department

Orthopedics

Job Summary

The Support Specialist III - Quality & Outcomes provides high-level coordination and operational support for departmental patient safety and quality initiatives with a strong focus on reliable workflows that reduce variation improve outcomes and enhance the patient experience. This role works closely with frontline staff in clinic removing barriers helping patients successfully engage in their care tasks and ensuring that quality processes are completed accurately and on position functions as a quality coordinator for orthopedic Patient-Reported Outcome Measures (PROMs) ensuring compliance with CMS requirements maintaining high survey capture rates and supporting improved patient outcomes and reimbursement through accurate and timely quality data.

Essential Functions:

PROMs Tracking & Scheduling: Monitor clinic and surgical schedules to identify eligible Total Hip Arthroplasty and Total Knee Arthroplasty patients for CMS-required surveys. Create and maintain a longitudinal tracking calendar for pre-op and post-op PROMs up to 1 year after surgery. Generate reminders and alerts for care teams to prevent missed survey windows and ensure timely outreach. (35%)
Patient Engagement & Quality Support: Support patients in completing PROMs and other quality surveys while in clinic; provide guidance and troubleshooting as needed. Conduct follow-up phone calls and digital outreach to promote timely survey submission and strong capture rates. Collaborate with physicians APPs and MAs to reduce burden on frontline teams. (35%)
Data Accuracy Reporting & Documentation: Enter patient-reported outcome data quality indicators and contact logs into internal databases with strong accuracy and timeliness. Monitor and track capture performance; escalate barriers to leadership to support continuous improvement. Assist in preparing quality reports for CMS validation internal dashboards and leadership decision-making. (30%)

Education:

High School Diploma or GED Required

Work Experience:

4-6 years clerical or administrative experience required. Required

Licenses:

Knowledge Skills and Abilities:

Ability to organize work day in order to manage multiple simultaneous projects.
Demonstrates a willingness to learn new techniques methods and participate in a new program and other system changes.
Excellent verbal and written communication skills as well as good interpersonal human relation skills.
Intermediate knowledge of databases sufficient to be able to research analyze and report.
Skill in filling out forms and completing paperwork relative to the work assignment.
Ability to create store edit format print and revise tables reports forms labels and other printed material using the available software.
Recognizes initiates and leads improvement efforts through initiative judgment tact and discretion.
Proficient in Microsoft Office Suite. Smartsheet experience desirable but not required.
Strong attention to detail and highly organized.
Demonstrated ability to work accurately follow instructions/schedules timelines and work independently.

Shift

Days (United States of America)

Work Type

Regular

Salary

$24.27 - $33.97 / hr

Benefits

Outstanding benefits including up to 27 paid days off per year immediate retirement plan employer contribution up to 9.5% and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands travel and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

Respect
Belonging
Accountability
Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test once a conditional offer of employment has been made.

Denver Health is an integrated high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center a 555-bed acute care medical center Denvers 911 emergency medical response system 10 family health centers 19 school-based health centers Rocky Mountain Poison & Drug Safety a Public Health Institute an HMO and The Denver Health Foundation.

As Colorados primary and essential safety-net institution Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community focusing on hiring and purchasing locally as applicable serving as a pillar for community needs and caring for more than 185000 individuals and 67000 children a year.

Located near downtown Denver Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.

Required Experience:

We are recruiting for a motivated Support Specialist III Quality & Outcomes to join our team!We are here for lifes journey.Where is your life journey taking youBeing the heartbeat of Denver means our heart reflects something bigger than ourselves something that connects us all:Humanity in action Tri...