Operations Manager (start date 0213) NBF onsite

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities :

Operations and Performance Management:

Manage the day-to-day business operations for the team including all aspects of FTE management.
Ensure Key Performance Indicators (KPIs) like CSAT AHT Resolution Rate and Shrinkage are consistently met.
Scale operations drive performance management and manage shrinkage to meet company expectations (e.g. 10%).
Handle advanced finance knowledge duties such as billing and invoicing.
Client and Stakeholder Management:
Serve as the primary Point of Contact (POC) for managing client relationships on a day-to-day basis.
Provide clients with performance updates and present in business reviews (weekly monthly quarterly and annually).
Ensure the highest level of communication between cross-departments and the client.

Team Leadership and Development:

Work closely with Team Leaders and teammates to ensure they are equipped with the necessary skills and knowledge.
Oversee Advanced Coaching Structure and foster employee retention.
Be responsible for interviewing Team Leads and promoting department culture.
Coordinate with the Learning Experience Team in improving the development of the team.

Required Qualifications :

Bachelors degree or equivalent experience in operations logistics safety or a related field.
Two plus years of managing supervisors with established KPIs.
Proven ability to scale operations drive performance management and foster employee retention.
Strong operational mindset with the ability to analyze data identify trends and drive corrective actions
Excellent communication (verbal and written) and interpersonal skills.
Demonstrated ability to lead under pressure adapt to changing priorities and maintain composure in critical situations.
Ability to multitask and manage multiple clients at the same time.

Core Competencies :

Strategic Planning
Process Improvement
Team Leadership
Client Relationship / Stakeholder Management
Performance Metrics
Resource Management
Decision Making
Risk Management

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

Key Responsibilities :

Operations and Performance Management:

Manage the day-to-day business operations for the team including all aspects of FTE management.
Ensure Key Performance Indicators (KPIs) like CSAT AHT Resolution Rate and Shrinkage are consistently met.
Scale operations drive performance management and manage shrinkage to meet company expectations (e.g. 10%).
Handle advanced finance knowledge duties such as billing and invoicing.
Client and Stakeholder Management:
Serve as the primary Point of Contact (POC) for managing client relationships on a day-to-day basis.
Provide clients with performance updates and present in business reviews (weekly monthly quarterly and annually).
Ensure the highest level of communication between cross-departments and the client.

Team Leadership and Development:

Work closely with Team Leaders and teammates to ensure they are equipped with the necessary skills and knowledge.
Oversee Advanced Coaching Structure and foster employee retention.
Be responsible for interviewing Team Leads and promoting department culture.
Coordinate with the Learning Experience Team in improving the development of the team.

Required Qualifications :

Bachelors degree or equivalent experience in operations logistics safety or a related field.
Two plus years of managing supervisors with established KPIs.
Proven ability to scale operations drive performance management and foster employee retention.
Strong operational mindset with the ability to analyze data identify trends and drive corrective actions
Excellent communication (verbal and written) and interpersonal skills.
Demonstrated ability to lead under pressure adapt to changing priorities and maintain composure in critical situations.
Ability to multitask and manage multiple clients at the same time.

Core Competencies :