Bilingual EnglishSpanish Automotive Claims Customer Service Representative
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Job Location:
Farmers Branch, TX - USA
Hourly Salary:
$ 20 - 22
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The work we do has an impact on millions of lives and you can be a part of it.
Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.
The Bilingual Automotive Claims Customer Service Representative (Protection Claims Adjuster I) will provide support to our claims department by handling a large volume of claims calls and emails opening new claims thoroughly and accurately collecting and reviewing all claim documents verifying all requirements have been met and providing claim status updates. The Protection Claims Adjuster I will provide exceptional customer service carry out key administrative duties and perform other related functions as assigned by management.
Compensation: $20.00 - $22.00 hourly non-exempt. Exceptional Benefits!
Schedule: Monday - Friday 7:00 am - 4:00 pm CST
Hybrid Work Schedule:(Based on Performance & Expectations) Subject to change based on business needs.
First 4 Weeks: Must report to the Farmers Branch TX office
Following initial first 4 weeks in office: A staggered increase of work from home days up to a maximum of 3 days WFH (6 months)
Essential Functions:
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Customer Service & Claims Adjudication:
- Answer incoming claims calls identify key information about the customers contract and answer questions related to coverage
- Place outbound claims calls and communicate follow-up information as needed
- Communicate new claims instructions and/or provide claim forms
- Review incoming claim documents assigned to you and/or your teammates
- Review and respond to incoming emails and text messages within the same business date of receipt with a target of 1-business hour from receipt
- Gather any additional information needed such as pictures or ordering inspections prior to authorizing claims
- Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization
- Adjudicate claims in accordance with the applicable agreement terms and state requirements and provide authorization within 1-business hour of receipt if no additional information is required
- Ensure all claim handling and communication is handled within our desired metrics
- Provide simple claims web navigation support
- Maintain professional and technical knowledge
- Work independently & proactively
- Assist the Protection Claims Supervisor with various projects
Processing Claim Payments/Reimbursements:
- Accurately calculate claim payments in accordance with the applicable agreement terms and state requirements
- Upon receipt of final invoices/repair orders verify all required information has been provided verify name and address of payee and enter payments into our operating system
- Utilize and Promote US Bank Credit Card for most claims reimbursements
Claims Quality Control:
- Maintain a minimum score of Job Well Done on the monthly Key Objectives which includes the following screening: file audits calls new claim handling attendance and actively participating in monthly 1-on-1s and coaching and development plans
Be a Team Player with Other Departments:
- Support other teams
- Cross train to gain basic knowledge of other departments within our organization
- Share ideas that may help with organizational productivity
Required Knowledge Skills and Abilities:
- Bilingual in English/Spanish
- Reliable and punctual
- Keeps a positive attitude and remains cool under stress
- Plan organize prioritize and complete projects and assignments in a timely manner
- Detail oriented accurate and highly organized
- Displays pride in work
- Active listener with ability to adapt/respond to various types of personalities
- Receptive to coaching and development
- Interact effectively with associates management and internal and external customers
- Superior communication skills both written and verbal
- Demonstrate that you can solve customer problems using creative and effective techniques
- Maintain confidentiality of sensitive company information and use judgment and tact in applying policies solving problems and communicating standards
- Operate computer hardware and software including Microsoft Office Suite and specialized software applications
- Ability to type at least 40 wpm Strong 10-key
- Strong mathematical aptitude
- Operate a calculator and related office equipment
- Proven ability to multi-task and handle interruptions
- Ability to work flexible hours
Required Education and Experience:
- Bachelors degree or equivalent work experience (see below)
- 2 years of clerical/administrative experience
- 2 years of customer service experience
- 2 years of call center experience
Preferred Experience:
- Knowledge and experience within the automotive or insurance industry
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
$20 - $22 an hour
Protectives targeted compensation for this position is $20.00 - $22.00 hourly non-exempt. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for position also offers additional incentive opportunitiesthrough an annual incentive based on individual and Company perfo
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Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits addition to offering comprehensive health dental and vision insurance we support emotional wellbeing through mental health benefits and an employee assistance balance is important and Protective offers a variety of paid time away benefits (e.g. paid time off paid parental leave short-term disability and a cultural observance day).The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability please emailemailprotected. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Protect your future with a life insurance policy or annuity from Protective. Discover options that give you and your family confidence for what's ahead.
