Landlord Support Specialist

Landlord Support Specialist

Description

THERES NO PLACE LIKE HOM LOS ANGELES

Join us as we expand our efforts to end homelessness.

As a national leader in housing programs administration HOM Inc. is dedicated to building communities where the promise of home is a reality for everyone. We believe individuals families and communities are safer healthier and stronger when everyone has a Arizona we work to end homelessness through centralized housing program administration for our provider partners guiding new property owners/managers through the financial benefits of housing programs and advocating among local leaders for increased funding and supportive services. Our team engages in meaningful work that advances our mission. Now we get the opportunity to expand this mission in Los Angeles as the centralized financial assistance administrator for Los Angeles Homeless Services Authoritys Time Limited Subsidy (TLS) programs.

Recognized as one of the Top 100 Companies to Work for in Arizona HOM is proud to bring its people-first culture to California. We offer opportunities to make a real impact alongside generous pay benefits work/life balance and ample PTOjust a few of the reasons why theres no place like HOM.

The Landlord Supports Specialist supports the successful participation of property owners and managers in the Time Limited Subsidy program. This role is responsible for onboarding new residential property partners verifying ownership documentation and maintaining accurate and up-to-date records in platforms such as Padmission Journey and Padmission Connect. The Landlord Support Specialist serves as a point of contact for property partners providing technical assistance coordinating updates and transitions and ensuring that all information is complete and in compliance to support efficient and timely rental assistance payments.

Primary Job Responsibilities

Property Engagement and Program Support

• Guide new property owners/managers through the onboarding process including documentation submission and program orientation.
• Verify ownership details against assessor databases and review property management agreements.
• Provide technical support to property owner/managers using Padmission Connect and ensure users can update property listings contact information and vacancies accurately.
• Maintain ongoing communication with property partners to support participation and answer inquiries related to platform use documentation or program requirements.
• Collaborate with internal teams to address discrepancies and facilitate seamless updates that ensure property payment readiness and adherence to compliance requirements.
• Attend outreach events or meetings as needed to promote engagement and system literacy.

System Management and Data Integrity

• Build and maintain records for property ownership management and entities in both Padmission Journey and Padmission Connect.
• Upload organize and manage required ownership documentation for each owner/manager and property entity.
• Process changes in ownership and property management to ensure continuity in account access and accurate payment processing.
• Monitor property-related data for completeness and accuracy in system platforms.
• Ensure all owner/manager and property profiles meet documentation requirements.

Requirements

Essential Skills

• Demonstrated expertise in property management and housing programs with the ability to assess maintenance needs engage landlords and support housing stability through informed customer-focused service.
• Excellent attention to detail and ability to manage high volumes of data and documentation.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Skilled in using and troubleshooting software platforms and providing support to external users.
• Clear and professional written and verbal communication skills for engaging with both internal and external stakeholders.
• High-level interpersonal skills to collaborate effectively and build relationships with various stakeholders.
• Strong sense of ownership and accountability for work processes and outcomes.
• Advanced problem-solving skills and adaptability in a fast-paced mission-driven environment.

Other Requirements

• Must pass a financial background check with no findings that impact the ability to fulfill compliance and role responsibilities.
• This role will have access to sensitive data including Personally Identifiable Information (PII) and Protected Health Information (PHI) and must adhere to HOM Security and Privacy Policies.
• Team Member may use or disclose PII or PHI through the course of their financial duties listed above. All use and disclosure is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
• Must demonstrate HOMs core competencies: Emotional Intelligence Expertise Ethics and Excellence.
• Valid California drivers license and up-to-date automobile insurance.
• Willingness to perform other duties as needed or assigned.
• Must be able to travel locally as needed for events training and site visits.
• Ability to lift to 30 lbs. on a regular basis.

Education and Experience

• High School diploma or GED equivalent required.
• An associate or bachelors degree in business human services public administration or related field preferred.
• Minimum of two (2) years of experience in housing-related roles such as landlord engagement affordable housing programs or customer-facing support.
• Minimum of five (5) years of experience with residential maintenance operations or property management specifically involving maintenance oversight and cost assessment.
• Knowledge of LAHSA programs housing subsidies or landlord incentives is desirable.
• Equivalent combination of education and relevant experience may be considered in lieu of a degree.

LEARN MORE ABOUT US

Taking care of people is central to our work which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical dental and vision benefits HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work HOM is committed to providing monthly chair massages employee wellness program events and challenges blood drives and more.

SAVINGS

In addition to competitive pay save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life disability and accident insurance and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse we offer generous paid time off (PTO) including 13 paid National holidays.

FUN

At HOM were not afraid of hard work or a good time! To keep our team strong and connected our employee-driven Culture Committee strives to provide engaging opportunities all year round. Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies.

Equal Opportunity Employer:

HOM Inc. is an Equal Opportunity Employer including disability/vets. HOM Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over color disability gender identity genetic information military or veteran status national origin race religion sex sexual orientation or any other applicable status protected by state or local you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at