Partner Operations Manager
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Upstart
At Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace we partner with banks and credit unions to expand access to affordable credit through technology thats both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1800 signals powering smarter fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea every voice and every contribution moves us closer to a world where credit never stands between people and their financial progress.
Were proudly digital-first giving most Upstarters the flexibility to do their best work from wherever they thrive alongside teammates across 80 cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person connection through team onsites planning sessions and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus Austin the Bay Area or New York City (opening Summer 2026) youll have the support to work in the way that works best for you.
If youre energized by tackling meaningful problems excited to innovate with purpose and motivated by work that truly matters wed love to hear from you.
The Team:
Upstarts Growth Partnerships team creates manages and expands a diverse and growing set of partnerships that help Upstart acquire retain and better serve our customers. We work with mission-aligned companies to expand Upstarts reach and impact - companies whose customers can benefit from effortless credit or whose products add value for our own customers. As one of Upstarts primary engines of customer acquisition the partnerships we create and grow are central to Upstarts success.
As the Partner Operations Associate at Upstart you will play a critical role in ensuring our partner program operates smoothly and efficiently. You will own the operational backbone of Growth Partnershipssupporting partner onboarding reporting invoicing and day-to-day partner needswhile collaborating closely with Account Managers and cross-functional teams (e.g. product engineering legal and marketing). This is a new individual contributor role with high ownership significant visibility and meaningful opportunities for growth as the partner program scales.
How youll make an impact
- Own partner operations workflows ensuring consistent efficient execution across onboarding reporting payments and ongoing partner support
- Partner closely with Account Management to support partner health retention and expansion through operational excellence
- Coordinate cross-functionally with Product Engineering Marketing Creative and Legal to resolve technical issues launch initiatives and support partner needs
- Maintain accurate partner documentation processes and operational playbooks to support scale and consistency
- Identify opportunities to improve operational efficiency through process optimization automation and tooling
- Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements
- Work with Upstart Legal and Compliance to ensure our partners are representing Upstarts products in an accurate and compliant way
Minimum Qualifications
- 4 years of experience in operations partner operations program management or a related role
- Advanced proficiency with spreadsheet tools (e.g. Excel or Google Sheets) including data organization analysis and reporting
- Experience managing multiple workflows or projects simultaneously in a fast-paced environment
- Demonstrated ability to own processes end-to-end with a high degree of accountability
- Experience managing recurring reporting reconciliation or close processes tied to financial or performance outcomes
Preferred Qualifications
- Experience supporting partner vendor or customer-facing programs in a technology or financial services environment
- Proficiency with business intelligence tools such as Looker or Mode
- Experience using generative AI tools to improve operational efficiency or automate workflows
- Comfort working with multiple data sources and internal dashboards to validate and reconcile results
- SQL experience or ability to write basic queries for data validation and analysis
- Experience supporting compliance audits or regulatory documentation processes
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
#LI-REMOTE
#LI-Associate
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
What youll love
At Upstart our benefits are designed to support your health financial well-being family and personal growth. Heres what you can expect:
- Competitive compensation including base pay bonus opportunities and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical dental and vision coverage with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits including company-paid Basic Life AD&D and Short- and Long-Term Disability coverage with options to purchase supplemental coverage
- Paid time off sick and safe time and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo supporting fertility parenthood and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work no matter where you work from
- Connection and community through team events and onsites all-company updates and employee resource groups (ERGs)
- Onsite perks including catered lunches and fully stocked micro-kitchens when working from one of our four offices located in the Bay Area Austin Columbus and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Manager
Key Skills
- Internship
- Data Warehousing
- Adobe Flash
- Database Administration
- Logistics
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
