SAP Center of Excellence (COE) Q2C Sales Senior Professional

The Q2C Sales Sr. Professional is expected to provide expert-level functional support enhancement delivery and system sustainability for SAP S/4HANA Quote-to-Cash (SD) FSM S/4 Service and GTS solutions. The role ensures stable efficient Q2C processes globally drives continuous improvement and supports ERP transformation (SD) FSM S/4 Service and GTS solutions. The role ensures stable efficient Q2C processes globally drives continuous improvement and supports ERP transformation initiatives.

Goal of function:

Please describe the objective and value contribution of the function briefly and concisely.

Career Path

Please specify from Senior level on:

No allocation because below Senior level Expert career Project Management career Line Management career

Tasks*

1) Main tasks:

• Responsible for application supportin the areas ofSAP S4 SD (Order-to-Cash) FSM S4 Service and GTS
• Responsible for requirement review and solution assessment with the SAP CoE team
• Responsible for functional design development system configurations testing key user training user acceptance test support cutover executionhypercaresupport for ongoing enhancement requests and projects
• Contribute as ITS team member the responsible project deliverables in the Esphora ERP transformation program

2) Secondary tasks:

Provide cross functional support to related domains such as MM and FICO when relevant. functional support to related domains such as MM and FICO when relevant.

Support process documentation SOP development and internal knowledge transfer.

Participate in continuous improvement initiatives and root cause analysis.

3) Miscellaneous tasks:

Perform special project tasks or analytical deep dives upon request.

Overseas travel may occasionally be required

Key Performance Indicators

Stabilization KPIs (incident resolution time defect leakage application uptime)
Enhancement delivery milestones and quality
UAT success rates
Training completion and user adoption metrics
Contribution to ERP transformation deliverables

Qualifications experience know-how and skills critical for success*

1) Required training and education:

• University degree with Bachelor degree or above in Computer Science Mathematics Business/Finance or Engineering
• SAP certified associate or abovein the area ofSAP SD or FSM or S4 Service or GTS

2) Required professional experience (in years):

• 7 years of functional hands-on experience in working with SAP S4 HANA specializing in SAP SD as functional consultant or in-house IT expert
• 3 years of functional hands-on experience in working with SAP S4 FSM/S4 Service/GTS and integration with SAP S4 as functional consultant or in-house IT expert
• Experience working with MM FICO domains would be an asset
• Extensive and substantial practical experience in interpreting business process management and business metrics

3) Important personal qualities:

Strong analytical and diagnostic skills
Excellent communication and presentation abilities
High ownership structured working style ability to work independently
Collaborative mindset for global cross functional environmentsfunctional environments

4) Other specialized knowledge:

a) Technical knowledge

SAP S/4HANA SD / FSM / S4 Service / GTS configuration

SAP S/4 ABAP debugging / specification writing

Understanding of integrated Q2C business processes with other process areas

b) Languages

c) IT skills

• SAP S4 SD/FSM/S4 Service/GTS system configurations
• SAP S4 ABAP development
• Strong communication and presentation skills
• Excellent problem diagnostic and analysis skills
• Fluent in English; other foreign languages would be a plus

d) Product knowledge

• Order to Cash processes service management global trade systemtoCash processes service management global trade system

5 ) Special personal requirements:

• Ability to work flexibly across time zones during cutovers or project milestones