Digital Content Specialist 43637

smartdept. is searching fora Digital Content Specialist to support the strategy development deployment and analysis of CRM email campaigns for a large global consumer products organization. These communications reach a variety of audiences including independent business partners and customers and must be executed accurately on time and at scale.

In this role you will serve as a key connector between internal stakeholders agency partners and the CRM production team. You will manage campaign logistics end-to-end ensure content readiness and quality and help guide stakeholders on CRM capabilities while supporting high-volume deadline-driven communications.

Key Responsibilities

• Act as the primary liaison between internal teams external agencies and the CRM production team

• Identify CRM deliverables and manage all aspects of campaigns including planning timelines risks and resources

• Submit use cases and supporting documentation for review and approval

• Schedule creative downloads and maintain updated content briefs

• Manage creative routing consolidate proof comments and provide final English HTML for translation teams

• Conduct detailed QA for CRM emails across multiple languages and markets validating links artwork videos and functionality

• Provide guidance to stakeholders on CRM platform capabilities and limitations

• Track campaign progress milestones and deliverables including work estimation and re-estimation as needed

• Distribute final CRM creative assets to internal stakeholders for reference

• Provide on-call support for end-of-month email communications

• Provide on-call 24/7 support for urgent communications following established protocols

• Serve as backup support for the email coordinator

Required Qualifications

• Associate or Bachelors degree in Marketing Communications or a related field (or equivalent certification)

• Minimum of 2 years of experience in communications marketing or a related role

• Basic knowledge of CRM systems and email marketing workflows

• Previous experience or familiarity with project management

• Ability to resolve routine issues and follow established processes

• Comfortable supporting projects under close supervision

Skills for Success

• Passion for marketing and delivering a strong user experience that engages audiences and supports business growth

• Solid understanding of email marketing principles including triggered campaigns and A/B testing

• Strong collaboration skills with internal partners and external vendors

• Clear and professional communication skills

• Ability to organize prioritize and manage competing deadlines in a fast-paced environment

• Flexible and adaptable approach when working under pressure

• Strong problem-solving and follow-through skills

• Highly organized with the ability to work both independently and as part of a team

• Professional interpersonal and administrative skills

• Ability to work onsite

Required Experience:

IC