Sr. Operations Manager, SSD
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Job Location:
Visalia, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazons success which is built on a foundation of customer obsession and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including people management and development process and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement and building leadership bench strength.
As a senior leader you will oversee salaried and hourly employees in a fast-paced complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Key job responsibilities
Strategic Responsibilities & Deliverables:
- Owns and delivers the operational budget for functional area including safety productivity financial and labor planning and operational goals for outbound or inbound operations
- Responsible for providing strategic level/long-term planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
- Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
- Establishes objectives and metrics for safety quality productivity and customer experience
- Sets clear goals and expectations for Operations and Area Managers. Measures performance provides feedback and holds leaders accountable
- Mentors and develops leaders and staff
- Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
- Works closely with support staff (HR Finance Maintenance Engineering Safety IT and other leaders) to build and secure support and resources for projects and initiatives
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending lifting stretching and reaching both below the waist and above the head
- Must be able to stand/walk for up to 10-12 hours
- Should be able to work in environments with variable noise levels lighting conditions and temperature variation.
- Able to access all areas of building (ascending and descending ladders stairs gangways safely and without limitation
- Bachelors degree or equivalent or 2 years of equivalent experience
- 7 years of Direct management experience including a salaried workforce in a manufacturing production distribution or logistics environment
- Experience with performance metrics process improvement and Lean methodologies
- Experience with the full staffing lifecycle including interviewing hiring performance management promotions and terminations
- Candidates must be flexible to work a variety of hours as business demands including overnight weekends and holidays
- Bachelors degree or equivalent
- Degree in Engineering Operations or related technical field; MBA or Masters degree preferred
- Ability to handle changing priorities and use good judgment in stressful situation
- Interest in long-term career development through assignments in multiple buildings across the nation
- Prior leadership development training or participation
- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a senior leader you will oversee salaried and hourly employees in a fast-paced complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Key job responsibilities
Strategic Responsibilities & Deliverables:
- Owns and delivers the operational budget for functional area including safety productivity financial and labor planning and operational goals for outbound or inbound operations
- Responsible for providing strategic level/long-term planning (3 6 and 12 months out) including labor planning rate forecasting and peak season planning
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
- Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
- Establishes objectives and metrics for safety quality productivity and customer experience
- Sets clear goals and expectations for Operations and Area Managers. Measures performance provides feedback and holds leaders accountable
- Mentors and develops leaders and staff
- Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
- Works closely with support staff (HR Finance Maintenance Engineering Safety IT and other leaders) to build and secure support and resources for projects and initiatives
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending lifting stretching and reaching both below the waist and above the head
- Must be able to stand/walk for up to 10-12 hours
- Should be able to work in environments with variable noise levels lighting conditions and temperature variation.
- Able to access all areas of building (ascending and descending ladders stairs gangways safely and without limitation
- Bachelors degree or equivalent or 2 years of equivalent experience
- 7 years of Direct management experience including a salaried workforce in a manufacturing production distribution or logistics environment
- Experience with performance metrics process improvement and Lean methodologies
- Experience with the full staffing lifecycle including interviewing hiring performance management promotions and terminations
- Candidates must be flexible to work a variety of hours as business demands including overnight weekends and holidays
- Bachelors degree or equivalent
- Degree in Engineering Operations or related technical field; MBA or Masters degree preferred
- Ability to handle changing priorities and use good judgment in stressful situation
- Interest in long-term career development through assignments in multiple buildings across the nation
- Prior leadership development training or participation
- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
- Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Visalia - 135000.00 - 182700.00 USD annually
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
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