Customer Success Engineer

Rockville, MD - USA

Yearly Salary: USD 100000 - 120000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

CloudBolt Software () is helping enterprises control infrastructure chaos through cloud automation and cost optimization. Were looking for a Support Engineer to help our customers successfully operate and optimize CloudBolts StormForge product across complex cloud and Kubernetes environments.

In this role youll be on the front lines of customer successtroubleshooting technical issues supporting production environments and partnering closely with engineering product and customer-facing teams to deliver reliable high-quality outcomes.

Responsibilities

Serve as a technical point of contact for customers diagnosing and resolving issues related to CloudBolts StormForge product Kubernetes cloud infrastructure and integrations
Investigate troubleshoot and resolve complex technical problems across distributed systems in customer environments
Reproduce issues analyze logs metrics and system behavior and document findings clearly
Collaborate closely with engineering and product teams to escalate bugs contribute to root cause analysis and validate fixes
Assist customers with configuration initial deployments and best practices for operating StormForge in Kubernetes and cloud-native environments
Create and maintain technical documentation knowledge base articles and troubleshooting guides
Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests
Continuously improve support processes tooling and operational readiness
Learn and apply new technologies to expand technical expertise and improve customer outcomes

Requirements

Qualifications

Bachelors degree in computer science information technology or a related field or equivalent practical experience
3 years of experience in a technical support systems engineering SRE or DevOps-related role
Hands-on experience with Kubernetes containers and cloud platforms (AWS preferred)
Strong troubleshooting skills in distributed systems and production environments
Familiarity with Linux systems networking concepts and application logs/metrics
Ability to read and understand application code (Go Python or similar languages preferred)
Strong written and verbal communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences
Proven ability to learn new technologies quickly and adapt in a fast-paced environment
Experience supporting SaaS products or enterprise customers is a plus
Kubernetes certifications (CKA or similar) are a plus

We Offer

Our US benefits package includes:

Medical Dental and Vision coverage
401k with Company Match
Health & Dependent Care FSA
Unlimited PTO
11 Company Holidays
Volunteer / Community Engagement Day
Tuition Reimbursement
Paid Parental Leave
Equity Grants
Home Internet Reimbursement

Salary Range: $100000 - $120000 USD Annually actual compensation will be determined based on job-related factors including but not limited to relevant experience skills geographic location internal equity and business needs.

About CloudBolt

CloudBolt is The Cloud ROI Company. We are singularly focused on solving the most pressing problem with cloud today: increasing return on investment (ROI). With the introduction of our Augmented FinOps capabilities CloudBolt is leveraging AI/ML-informed insights and applying intelligent automation and orchestration proactively and retrospectively to make complete cloud lifecycle optimization a reality. CloudBolt enables organizations to realize the full potential of any cloud fabric by closing the insight to action gap. By streamlining clarifying and optimizing spend and control we help organizations place value at the center of every cloud decision. For more information visit .

CloudBolt is an equal opportunity workplace. We celebrate and support diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you need assistance or accommodation due to a disability you may contact us at .

Salary Description

$100000 - $120000

Required Experience:

Full-timeDescriptionCloudBolt Software () is helping enterprises control infrastructure chaos through cloud automation and cost optimization. Were looking for a Support Engineer to help our customers successfully operate and optimize CloudBolts StormForge product across complex cloud and Kubernetes ...