Director of Front Office Conrad Los Angeles

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportiveparental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary range for this role is $100000 - $120000 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Be a part of the newest luxury hotel in downtown LAConrad Los Angeles! As part of the highly anticipated billion-dollar projectThe Grand LA this is the 7^thConrad Hotel in the U.S. and the 1^stin California.

Located in the most exciting state-of-the-art development in DTLA this luxurious 28-story hotel has over 300 rooms a spa 16000 square foot rooftop with a pool deck 12000 square feet of event space and 4 food and beverage outlets.This includes a signature restaurant outdoor restaurant lobby bar and in-room diningall in partnership with Chef Jose Andres award-wining restaurant groupJoseAndresFoodGroup.

The Grand LA combines lifestyle arts and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LAs cultural corridor across from the Walt Disney Concert Hall with two towersa 45-story residential and 28-story hotel and more than 176000 square feet of retail space anchored by chef-driven restaurants and a collection of shops entertainment and hospitality.

Want to get an inside lookTake avirtual tour.

In this role as the Director of Front Office you will be responsible for directing and administering of all Front Office operations in the hotels continuing effort to deliver outstanding guest service.

The ideal candidate will have (2) years of front office experience within a hotel is required. Three years of management experience in this or related job is also required. Hilton OnQ experience is required. Luxury experience is preferred. A high school diploma or equivalent is required. Four-year college degree is preferred. CPR certification and/or first aid training preferred. Proven ability to motivate and lead teams. Able to operate office machines and proficient in Microsoft applications is a requirement. Candidate must be proficient (expert) in the English language. Ability to work a flexible schedule including nights weekends holidays and possible overnight shifts. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations.

What will I be doing

• Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Manages and motivates all front office personnel to include hiring supervision training communicating objectives for the day disciplining scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Checks and controls room reservations front office systems supplies inventory scheduling forecasting and department budget to maximize revenue. Compile and prepare financial reports including rate and availability calendar.
• Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implements and monitors all corporate marketing programs to include HHonors Bounceback SeniorHHonors etc.
• Encourages a team spirit amongst staff members with leadership and guidance. Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Complete audit procedures as needed
• Recruit interview and train team members
• Uses creative management skills to solve problems. Ensures compliance with Hiltonstandards to ensure consistent high-quality guest relations.
• Manages desk through times of stress and emergencies resolves guest concerns and implements resolutions by using discretion and judgement.
• Greets customers immediately with a friendly and sincere welcome uses a positive and clear speaking voice listens to and understands requests issues and situations from both guests and team members.

EOE/AA/Disabled/Veterans