Director, Business Operations & Excellence

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

Strategic Planning & Execution

• Partner with executive and functional leaders to drive annual and quarterly planning including goal setting OKRs and performance tracking
• Translate enterprise and business unit strategy into clear operating plans with defined milestones owners and success metrics
• Lead high-priority strategic initiatives such as new product launches operating model changes efficiency programs and regulatory-driven efforts

Business Performance & Analytics

• Own the business operating cadence including weekly and monthly reviews executive readouts and KPI dashboards
• Develop and maintain metrics that track business health across growth profitability efficiency and risk
• Identify performance gaps and partner cross-functionally to drive corrective actions

Operating Model & Process Excellence

• Design and improve end-to-end business processes to support scale speed and compliance
• Partner with Finance and FP&A on budgeting forecasting and resource allocation aligned to strategic priorities
• Drive operational discipline in a complex environment spanning multiple products bank partnerships and regulatory requirements

Cross-Functional Leadership

• Serve as a key connector across Product Engineering Risk Compliance Legal Marketing and Operations
• Influence without authority to align stakeholders resolve tradeoffs and accelerate decision-making
• Support leadership communications including executive presentations and board-level materials as needed

Team & Capability Building

• Build and lead a high-performing Business Operations function over time
• Hire coach and develop talent while establishing best practices playbooks and operating standards

About You

• 10 years of experience in business operations strategy consulting finance or related roles with increasing leadership responsibility
• Experience operating in a highly regulated environment such as fintech financial services banking or payments
• Strong analytical and problem-solving skills with the ability to synthesize complex information into clear insights
• Proven success leading cross-functional initiatives in fast-paced ambiguous environments
• Strong executive presence and ability to influence senior stakeholders
• Willingness to dive into the details to understand complex issues and drive execution
• Experience building and leading teams
• Bachelors degree in a related field; or equivalent work experience

Preferred

• Prior experience at a fintech marketplace or technology-enabled financial services company
• Background in management consulting investment banking or corporate strategy combined with operating experience
• Familiarity with LendingClubs core products (personal loans auto refinance deposits) or similar consumer financial products

Work Location
San Francisco or Lehi

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Local hours (PT MT)

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at