Customer Service Representative Ii-Bilingual
Share
Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about joining an inclusive team of public servants please considerthe following opportunity.
Purpose
Under the direction of the License Division Manager theCustomer Service Representative II-Bilingual serves as the primary point ofcontact directing customers to the appropriate staff members and Citydepartments.
The written examination is tentatively scheduled for TuesdayMarch 17 2026.
Candidates who successfully complete the written examinationwill berequired to participate in an assessment of their communicationskills related to interpreting and translating English and Spanish;dateto be determined.
Essential Functions
The Customer Service RepresentativeII-Bilingual will provide Spanish/English interpretation and translation.
Customer ServiceSupport
- Provide Spanish-English interpretation including as a back-up during License Committee proceedings.
- Provide bilingual customer service to the public during in-person and telephone interactions.
- Respond to questions from walk-in and telephone customers.
- Direct customers to the appropriate department or other jurisdiction as necessary.
- Answer questions regarding basic license procedures and processes.
- Maintain an efficient reception area while serving multiple customers.
Departmental Administrative Support
- Update and maintain computerized and physical license records.
- Operate Microsoft Office and perform accurate data entry of customer contacts account updates problem resolutions and/or documents into the departmental information systems such as the License Information Reporting System (LIRA) and the Accela Land Management System; query using search terms provided.
- Open and distribute departmental daily mail.
- Verify license information in the license computer system.
- Translate departmental forms to create Spanish language versions.
- Provide bilingual customer service to the public during in-person and telephone interactions.
- Prepare reports including statistical data and support materials relating to the issuance of licenses and permits employing database spreadsheet and word processing software.
Minimum Requirements
- Two years of office support job experience including one year of experience performing customer service work in an office setting serving the public in person or on the telephone.
- Bilingual in English and Spanish.
Equivalent combinations of education and experiencemay also be considered; however only one year of equivalent education may besubstituted for the experience listed in #1 above.
IMPORTANT NOTE: Please do not attach your academictranscripts to your employment application. The hiring department will verifycandidates education as part of the background screening process prior toextending any job offers.
Knowledge Skills Abilities & Other Characteristics
Technical
- Knowledge of software applications such as word processing email spreadsheet and database.
- Skill in creating documents such as routine correspondence spreadsheets and reports using Microsoft Word and Excel software.
- Familiarity with office equipment including telephones computers copiers and fax machines.
- Ability to learn to use job-specific enterprise software applications efficiently.
Bilingual Communication
- Ability to communicate effectively verbally with customers in both English and Spanish.
- Ability to read understand and process work-related documents such as bills correspondence forms and reports in both English and Spanish.
- Written communication skills in both English and Spanish including the ability to accurately record information and prepare correspondence.
- Ability to understand and follow instructions both written and verbal.
- Ability to organize and maintain files and records.
Communication Interpersonal and Customer Service
- Knowledge of and the ability to use proper telephone etiquette.
- Knowledge of the principles and practices of providing excellent customer service and the ability to apply those principles.
- Ability to understand and follow instructions both written and verbal.
- Ability to communicate with culturally diverse individuals at all levels inside and outside the organization.
- Ability to remain composed diplomatic and positive even when people are upset.
- Ability to work independently and in a team environment.
- Ability to work cooperatively and effectively with coworkers and customers whose backgrounds may differ from ones own.
Organizational and Critical Thinking
- Time management skills including the ability to manage multiple and competing priorities.
- Ability to perform detailed work accurately and efficiently.
- Ability to demonstrate initiative flexibility and sound judgment.
- Honesty integrity and the ability to maintain confidentiality.
- Ability to serve as an effective steward of City resources.
Current Salary
The current starting salary (Pay Range 6HN) is$46256annually and the resident incentive starting salary for City of Milwaukeeresidents is$48106 annually.
NOTE: Any employee who holds a position designated asbilingual in the Salary Ordinance or Positions Ordinance shall be paid anadditional $2.00 per hour.
BENEFITS
The City of Milwaukee provides a comprehensive benefitprogram that includes the following:
- Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of educationexperience and/or responses to supplemental questions; a written orperformance test a structured interview or other assessment methods. TheDepartment of Employee Relations reserves the right to call only the mostqualified candidates to structured interviews and performance interviews may include written exercises. Selection processcomponent weights will be determined by further analysis of the job. INITIAL FILING DATETheselection processwill be held as soon as practical after the deadline listed above. Receipt of applicationsmay be discontinued at any time after this date without prior notice. Howeverrecruitment may continue until the Citys needs are met. Qualified applicantswill be notified of the date time and place of the selection processcomponents. Unless required by law the City of Milwaukee will not providealternative dates or times for the selection process. The applicant isresponsible for attending all phases of the job selection process at the timeand place designated by the City of Milwaukee. EEO 603 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
