Senior Data Analyst CXO

Draper, UT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Strategic Insights: Analyze complex datasets to identify trends in customer pain points churn drivers and support volume.
Voice of the Customer (VoC): Lead deep-dive analyses into Contact Reason data to provide the Product team with evidence-based recommendations for feature improvements.
Operational Excellence: Build and maintain automated dashboards (Tableau) to track KPIs like CES First Contact Resolution (FCR) Average Handle Time (AHT) and Resolution Rate.
Predictive Modeling: Develop forecasting models to predict support volume fluctuations enabling precise staffing and resource allocation.
Data Governance: Ensure the integrity and scalability of our CX data pipeline in dbt collaborating with Data Engineering to integrate new support tools into our warehouse.

Wed love to chat if you have:

Experience: 5 years of experience in data analytics with at least 2 years specifically in support of Customer Support or Operations teams within a high-growth tech environment.
SQL Mastery: Expert-level SQL skills are a must (CTEs window functions and query optimization).
Technical Stack: Proficiency in dbt for data modeling and experience with modern BI tools (Tableau preferred).
Domain Specific Fluency: A solid understanding of customer support metrics and VoC analysis best practices.
Communication: The ability to translate data-speak into clear compelling narratives for non-technical stakeholders.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.

Draper UT pay range

$107900$129000 USD

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
HSA & FSA accounts
Life Insurance Long & Short-term disability coverage
Employee Assistance Program (EAP)
11 Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Required Experience:

Chief

Innovate with purposeAt BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were ...