Director, Information Services

About CAMP Systems:
At CAMP Systems we are the trusted leader in aircraft compliance and health management proudly serving the global business aviation industry. With over 20000 aircraft and 33000 engines supported on our cutting-edge platforms and partnerships with more than 1300 maintenance facilities and parts suppliers worldwide were shaping the future of aviation technology. Since our founding in 1968 weve grown to a dynamic team of 1600 employees across 14 locations globallyall united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset:
We are customer obsessed trust-driven owners of our work stronger together constantly curious and boldly innovative.

What You Will Experience In This Role:

Inventory Locator Service (ILS) is looking to hire a Director of Information Services to join our this role you will lead the teams and capabilities responsible for delivering secure reliable and scalable technology services across the organization. This includes application development enterprise applications and integrations IT operations and service delivery infrastructure on premise/cloud platforms data and reporting services IT security governance and end-user support. You will partner with business leaders to align technology strategy with Company goals improve customer and employee experience and ensure operational excellence through strong governance metrics and continuous improvement.

Responsibilities:

Strategy Leadership & Governance:

• Develop and execute a comprehensive Information Services strategy and roadmap aligned to Company goals balancing innovation speed reliability security and cost effectiveness.
• Establish and maintain IT governance practices including portfolio prioritization standards architecture alignment risk management and performance reporting.
• Lead mentor and manage managers/leads and teams across application development enterprise systems integrations data/reporting infrastructure on premise/cloud and IT service management.
• Foster a collaborative high-performance culture with clear accountability capacity/resource management and measurable outcomes (e.g. availability delivery predictability velocity customer satisfaction).
• Build and manage budgets forecasting vendor spend licensing and total cost of ownership for technology platforms and services.

Application Development & Delivery :

• Develop and execute strategy for web and custom application development; stay abreast of emerging technologies and industry trends to drive continuous improvement.
• Oversee the full lifecycle of application delivery (planning design build test release and support) ensuring on-time on-budget high-quality outcomes.
• Ensure strong practices for SDLC CI/CD test automation release management environment management and production readiness.
• Experience with API development documentation management and integration patterns.

IT Operations Service Delivery & End-User Experience :

• Own IT service delivery across the enterprise ensuring consistent high-quality support and measurable service performance.

• Implement and mature IT Service Management (ITSM) practices (incident problem change request knowledge asset/configuration management).
• Define and manage service level objectives/agreements (SLOs/SLAs) on-call/after-hours support expectations escalation paths and root-cause analysis practices.
• Monitor and improve application and platform performance availability and reliability; drive corrective and preventive action plans with stakeholders.
• Lead end-user technology strategy (devices collaboration tools identity/access onboarding/offboarding training) to improve employee productivity and satisfaction.

Infrastructure On Premise/Cloud & Platform Services:

• Provide oversight of infrastructure and on premise/cloud platforms (networking compute storage backup/DR monitoring endpoint management) to ensure scalability and resilience.

• Establish disaster recovery and business continuity capabilities including testing and recovery objectives (RTO/RPO) appropriate for business needs.
• Ensure operational tooling and observability are in place (monitoring alerting logging performance analytics).

Security Risk & Compliance:

• Ensure all applications systems and services comply with relevant regulations security standards and internal policies.
• Partner with security stakeholders to drive secure-by-design practices vulnerability management access controls audit readiness and incident response preparedness.
• Manage third-party/vendor risk and ensure vendors meet security and service expectations.

Data Reporting & Business Enablement:

• Partner with business leaders to enable data-driven decision making through reliable reporting analytics and data integration capabilities.
• Promote data quality stewardship and appropriate access controls for reporting and operational data.

Cross-Functional Partnership & Vendor Management:

• Work closely with cross-functional teams (product management marketing sales finance operations) to understand requirements and deliver solutions that meet business needs.
• Manage relationships with external vendors and partners to ensure effective delivery of projects and services; develop strategic partnerships when needed.
• Collaborate with other IT leaders across CAMP to standardize processes and procedures necessary to develop monitor and maintain cross-CAMP integrated solutions.

People Leadership:

• Motivate and coach employees toward operational excellence; set performance goals and expectations; provide training and development opportunities.
• Demonstrate effective employee communication and performance management including development plans and succession planning.

You have:

• Bachelors degree in information technology (or related field) required; masters degree preferred.
• 10 years of progressive IT experience across multiple domains (application development plus at least two of: IT operations/service delivery infrastructure on premise/cloud enterprise applications data/reporting security governance).
• 10 years of leadership experience including leading leaders/managers and building high-performing teams.
• Demonstrated ability to think strategically and critically to solve complex business and technology problems.
• Ability to gather complex requirements and translate them into executable roadmaps and delivery plans.
• Experience managing delivery teams in an Agile environment; familiarity with ITIL/ITSM practices strongly preferred.
• Experience building and supporting mission-critical distributed applications and services with strong reliability and performance expectations.
• Strong financial and vendor management skills (budgeting contracts licensing service performance).
• Excellent communication and interpersonal skills to influence all levels of the business.
• Passion for quality and continuous improvement across both software engineering and IT operations (e.g. CI/CD testing practices change control monitoring/observability).
• Working knowledge of modern application and integration technologies (e.g. .NET REST/JSON services Angular Oracle/SQL Server).
• Ideal candidate has experience with ERP tools and third-party integrations (e.g. Salesforce OroCommerce Azure DevOps Auth0) and enterprise identity/access management concepts.

Why Work at CAMP

Join a culture where your ideas matter your impact is real and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer vets/disabled

CAMP is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please contact .

All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or protected veteran status EEO.

Required Experience:

Director