Audiovisual Service Technician (Associate, Mid-Level or Senior)

Company:

Boeing Defense Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Associate Mid-Level or Senior) for our team based in Herndon VA.

The Audiovisual Service Technician is to provide end user training troubleshooting and issue resolutions to a variety of government customers and work closely with AV engineers AV installation technicians and other team members to ensure a smooth end user experience of all AV systems.

Position Responsibilities:

• Perform onsite AV system troubleshooting maintenance and repair to ensure high levels of operational readiness

• Provide meeting and event support including set-up in-meeting assistance and post event breakdown or support

• Perform preventative maintenance and daily AV system checks

• Provide technical support to the end users in person or by phone

• Maintain and update system documentation and troubleshooting guides in Confluence Jira or other ticketing systems

• Provide AV system user training

• Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution

• Complete and maintain training certificates from manufacturers and industry associations. Maintain in-depth applications knowledge of AV products services and systems

• Ensure maximum issue resolution in minimum time to meet Service Level Agreements

• Attend daily Boeing engineering and operations & maintenance meetings

• Ensure compliance with establishing change management processes for system updates or changes

• Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials

Basic Qualifications (Required Skills/Experience):

• This position requires an Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)

• Level 2: 1 years of related work experience or an equivalent combination of education and experience

• Must be able to travel to various job sites as needed sometimes using company vehicle. Current valid drivers license required

• Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel

• Ability to climb ladders at heights up to 15 feet and stairs on a regular basis

• Experience with installing and troubleshooting audiovisual systems such as Biamp QSC Cisco Crestron Extron Thinklogical etc

Preferred Qualifications (Desired Skills/Experience):

• Level 3: 3 year of related work experience or an equivalent combination of education and experience

• Level 4: 5 years of related work experience or an equivalent combination of education and experience

• Formal education in Electronics or related field.

• AVIXA CTS certification

• Manufacturer certifications or experience in (Biamp QSC Cisco Crestron Extron Thinklogical ...)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range for Associate (Level 2): $75650.00 - $102350.00

Summary pay range for Mid-Level (Level 3): $96050.00 - $129950.00

Summary pay range for Senior (Level 4): $119850.00 - $162150.00

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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