IT Desktop Support Technician
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Job Location:
Albuquerque, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary: The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices with a strong focus on modern device management Windows Autopilot provisioning and out-of-box user experiences. This role supports end users across hardware operating systems and enterprise applications while participating in device staging imaging configuration and deployment.
Essential Duties and Responsibilities:
Job Qualifications/Requirements:
Education and Experience:
Essential Duties and Responsibilities:
- Provide Tier 12 desktop and endpoint support for internal employees
- Troubleshoot hardware operating systems peripherals and enterprise applications
- Manage user onboarding/offboarding device setup and account access
- Escalate complex issues appropriately and document resolutions
- Prepare stage and configure customer devices using Windows AutoPilot
- Validate device readiness for Out-of-Box Experience (OOBE) delivery
- Perform quality testing to ensure devices meet customer and contract requirements
- Assist with endpoint lifecycle management (deployment refresh return disposal)
- Apply standard configurations security baselines and updates
- Support endpoint management platforms (Intune Autopilot MDM tools)
- Perform modifications updates and group policies on customer systems
- Maintain applicable DoE and DoD security protocols
- Support audit readiness security and compliance requirements
- Identify opportunities to improve processes automation and user experience
- Any other duties needed to drive to our Vision fulfill our Mission and abide by our Values
Job Qualifications/Requirements:
- Excellent interpersonal skills to work with customers and management
- Strong troubleshooting documentation and communication skills
- Exceptional time management and organizational skills
- Ability to manage multiple tasks in a fast-paced environment
- Ability to follow established service protocols consistently
- Experience working in a team-oriented collaborative office environment
- Excellent driving record for travel between Albuquerque Santa Fe and surrounding areas
Education and Experience:
- Two or more years of computer technologies field support experience
- Experience providing desktop or endpoint support in a Windows environment
- Windows 11 experience
- Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)
- Experience with remote access support software
- Experience with a password manager preferably LastPass
- Working experience with IT ticketing systems
- Able to lift 30 lbs. regularly
- Desired but not required current CompTIA A Networking Security
Required Experience:
Senior IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Wildflower has a culture that strives to foster employee engagement. We show appreciation through providing well-considered benefits, educational assistance to improve job performance, advancement, and shared successes. Wildflower believes in diversity, equity, and inclusion. Diverse ... View more
