Welfare Benefits Advisor

As a Welfare Benefits Advisor at Amplius youll provide specialist welfare benefits and incomemaximisation advice to support customers financial wellbeing and help them sustain their tenancies. Youll deliver compassionate personcentred support ensuring customers receive the benefits theyre entitled to and helping them build longterm financial stability.

Salary: 39200 car allowance

Contract: Permanent
Your week: 36.25 (Mon Fri)

Location: Hybrid covering North and/or Central area (weekly presence required in Peterborough Rushden or Boston office)

Snapshot of your role
Support customers to maximise income through benefits grants and other entitlements

Complete financial health checks identify risks and provide tailored advice to support tenancy sustainment

Help customers complete benefit applications reconsiderations and appeals including tribunal representation

Liaise with DWP local authorities and partner agencies to resolve benefitrelated issues

Provide budgeting and money management advice to build financial capability and resilience

Support customers at risk of financial hardship accessing hardship funds and signposting to specialist services

What were looking for

• Experience delivering welfare benefits or financial inclusion advice in housing local authority or advice agency settings
• Experience supporting complex claims reconsiderations and appeals
• Knowledge of the UK welfare benefits system including Universal Credit Housing Benefit PIP and legacy benefits
• Experience providing budgeting advice and managing a caseload
• Empathetic communicator able to explain complex information clearly and sensitively

Desirable
CIH Level 3 in Housing or equivalent (or working towards)

Experience representing customers at tribunal hearings

Familiarity with CRM systems such as Microsoft Dynamics

Knowledge of financial inclusion initiatives fuel poverty schemes or income maximization strategies

A full UK driving licence access to own car and willingness to travel to customers homes as and when is required.

DBS clearance may be required for this role.

Please read the attached Job Description before applying so you understand the full scope of the role.

Timeline

Closing: 20th February

Phone Screenings: 3rd March

Virtual Interviews: 10thMarch

Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact and well be in touch to support you with any questions queries or conundrums!

INDHIGH

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.