Training Coordinator, Flex I&O, Flex Service Level Standards (SLS)

The Amazon Flex Investigations team is seeking a Training Coordinator to support operational training for our Investigation Specialists. Overall responsibilities include enhancing employee competencies by developing and conducting effective training programs to onboard new hires and support ongoing training requirements enabling Specialists to maintain a high bar for investigations.

Key job responsibilities
The Training Specialist is responsible for delivering approved training content and coordinating all new hire refresher and launch trainings. This includes facilitating blended learning programs (instructor-led onsite remote and eLearning) for new hires cross-training continuing education and refreshers for Investigation Specialists.

Key Responsibilities include:

Needs Assessment: Collaborate with leaders to identify training needs and skill gaps
Program Development: Design training programs for various learning styles and operational processes; create engaging e-learning modules and instructional materials
Facilitation: Lead virtual and in-person training sessions and workshops fostering interactive learning environments
Scheduling and Coordination: Manage training schedules logistics and communicate updates to participants effectively
Monitoring and Evaluation: Develop assessment tools gather feedback and analyze training data for continuous improvement
Participant Support: Serve as primary contact for training inquiries and provide coaching to trainees
Reporting and Documentation: Maintain records of sessions attendance and evaluation outcomes; present effectiveness reports to management
Stakeholder Communication: Collaborate with internal partners and communicate best practices to stakeholders
Continuous Improvement: Stay current on industry trends and recommend new training tools and methods

About the team
Amazon Flex Service Level Standards (SLS) ensures that Delivery Partners (DPs) provide high quality service to all Amazon Last Mile delivery businesses such as AMZL SSD Prime Now Whole Foods and others. Our vision is to influence Delivery Partners to be safe reliable and provide great quality deliveries to our customers by accurately measuring driver behavior and communicating opportunities for them to improve. The team focuses on achieving this vision by understanding the ground truth of the driver journey and then to protect the customer experience we use data-driven thresholds to alert and enforce driver behavior while being fair and transparent to DPs.

- Experience in formulating and implementing training strategies policies and procedures for standardisation and delivery of training methodology throughout the organisation
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- At least 2 years experience in a training role
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal teams and management
- Excellent coordination classroom management and organization skills.

- Experience working within a global company with multi-country responsibilities
- Training certification a plus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47700/year in our lowest geographic market up to $70100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.