Service Delivery Manager-1

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profile Job Location:

Seattle, OR - USA

profile Yearly Salary: $ 142991 - 214487
Posted on: 16 hours ago
Vacancies: 1 Vacancy

Job Summary

The Service Delivery Manager (SDM) provides review and direction for vendor activities ensuring that the vendors performance against agreed-upon service levels agreements (SLAs) and quality metrics meet expectations. The SDM monitors the day-to-day vendor operations and delivery examining measured results for problem determination root cause analyses and works with vendor on continuous improvement. They track and ensure appropriate actions are taken to correct failed activities functions or processes. The SDM acts as a key liaison between internal and vendor teams. The SDM ensures that incident management and responses are followed appropriately and that a high degree of visibility into issue investigation and resolution occurs during the incident. The SDM also monitors progress against project deliverables being delivered through exclusively the vendor or in combination of vendor and other parties representing Seattle Childrens. This role requires a strong understanding of IT service management processes excellent communication skills and a customer-centric approach. This is a highly technical Service Delivery Manager role focused on ensuring smooth IT operations between vendor partners and Seattle Childrens Hospital. They will act as the main point of contact guaranteeing top-notch service delivery and exceeding client expectations. This demands a strong technical foundation in IT infrastructure (think Networking Desktop Support Telecommunications Virtualization and Cloud computing) and the ability to work closely with Seattle Childrens architecture team to plan for future IT needs. Collaborating with vendor technical teams will be essential to ensure services align with agreements while proactively addressing risks and constantly improving processes. Though this role will be responsible for managing multiple initiatives and projects its not a project management role. This role prioritizes a deep understanding of IT infrastructure and the ability to translate business needs into technical solutions.

Required Education and Experience
Bachelors degree in IT Business Administration related field or equivalent experienceMinimum of 5 years of experience in service delivery management vendor management or equivalent experience5 years experience and knowledge of project management practices including project planning and risk/issue analysis/managementStrong technical background with in-depth knowledge of IT infrastructure domains such as networking server virtualization cloud computing and storage.

Required Credentials


Preferred
Experience with IT service management (ITSM) frameworks such as ITIL

Compensation Range

$142991.00 - $214487.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity skills experience and expertise and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Childrens offers a generous benefit package including medical dental and vision plans 403(b) life insurance paid time off tuition reimbursement and more. Additional details on our benefits can be found on our website Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Childrens to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many and touches the hearts of all #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region regardless of the families ability to pay. Together we deliver superior patient care advance new discoveries and treatments through pediatric research and serve as the pediatric and adolescent academic medical center for Washington Alaska Montana and Idaho the largest region of any childrens hospital in the country.

U.S. News & World Report consistently ranks Seattle Childrens among the nations best childrens hospitals. For more than a decade Seattle Childrens has been nationally recognized in key specialty areas. We are honored to be one of the nations very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion Excellence Integrity Collaboration Equity and Innovation. Whether its delivering frontline care to our patients in a kind and caring manner practicing the highest standards of quality and safety or being relentlessly curious as we work towards eradicating childhood diseases these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Childrens welcomes people of all experiences backgrounds and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits employs trains compensates and promotes based on merit without regard to race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

The people who work at Seattle Childrens are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Childrens is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.

The Service Delivery Manager (SDM) provides review and direction for vendor activities ensuring that the vendors performance against agreed-upon service levels agreements (SLAs) and quality metrics meet expectations. The SDM monitors the day-to-day vendor operations and delivery examining measured r...
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Key Skills

  • IT Experience
  • Data Center Experience
  • Problem Management
  • Network Management
  • Management Experience
  • Solaris
  • Customer Support
  • ServiceNow
  • IT Service Management
  • ITIL
  • Project Management
  • Operating Systems

About Company

One of the best children's hospitals in the country, as ranked by U.S. News & World Report, Seattle Children's Hospital, Foundation and Research Institute advance pediatric care.

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