Pharmacy Technician Team Lead

Join Martins Point Health Care - an innovative not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force ofpeople caring for people Martins Point employees are on amission to transform our health care system while creating a healthier community. Martins Point employees enjoy an organizational culture of trust and respect where our values - taking care of ourselves and others continuous learning helping each other and having fun - are brought to life every day. Join us and find out for yourself why Martins Point has been certified as a Great Place to Work since 2015.

Key Outcomes:

• Provides subject matter expertise to Pharmacy Technicians for the USFHP benefit plan.
• Provides support to assigned areas of the pharmacy to ensure operational metrics and quality standards (e.g. accuracy & service) are met.
• Provides data reporting service quality using in-house systems technology.
• Monitors the Mail Order Pharmacy data base queues to ensure adherence to Martins Point standards of service.
• Supports technician education and retention efforts by addressing plan-related questions and concerns.
• Initiates service recovery techniques when warranted.
• Collects feedback from staff for process related opportunities for improvement.
• Represents the Mail Order Pharmacy Technician team on interdepartmental committees and workgroups.
• Participates in projects and departmental process improvement initiatives as assigned.

• Develops and posts the daily schedule for the call center and production stations.
• Monitors processing stations to ensure daily metric goals are being met or exceeded and adjusts workflow accordingly.
• Reports feedback to Pharmacy Technician Supervisor what is working well and opportunities for improvement with processes and staff.
• Communicates throughout the day with Production Team Lead to ensure all areas in the department are operating effectively and there are no bottle necks.
• Initiates tracks and processes prescription prior authorizations for USFHP members.
• Processes override requests for members to fill at a local pharmacy.
• Performs pharmacy technician duties as required.

Education/Experience:

• High School Diploma or GED
• 4 years pharmacy technician experience in a high-volume pharmacy.
• Experience in a Mail Order pharmacy setting is preferred.

• Must have a current active Pharmacy Technician License in Maine.
• Certified Pharmacy Technician preferred.

Skills/Knowledge/Competencies (Behaviors):

• Demonstrates an understanding of and alignment with Martins Point Values.
• Ability to influence and motivate a team of people in accomplishing company goals.
• Customer Service: Ability to relate to internal and external customers in a positive and professional manner while proactively meeting the needs of USFHP members and exceeding Martins Point quality standards.
• Process Improvement: Ability to review current workflows to identify redundancies and opportunities for improvement.
• Computer skills: Ability to learn and adapt quickly to new applications and an understanding of processing prescriptions robotic systems and inventory management.
• Outstanding telephone and interpersonal skills
• Ability to excel in a fast-paced high-volume environment.
• Ability to prioritize and multi-task while maintaining focus on department objectives and turnaround time goals.
• Ability to function independently and in a team.
• Willingness to take initiative when appropriate while soliciting input and advice.
• Ability to set priorities and to efficiently manage time and tasks.
• Ability to work collaboratively with other members of the Pharmacy departments as well as other MPHC departments within the Health Plan.

There are additional competencies linked to individual contributor provider and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Martins Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

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