MRO Digital Enablement Mid-Level Sustainment Operations Analyst

Company:

The Boeing Global Services (BGS) Global Technical Operations (GTO) organization is looking for a Digital Enablement - Mid-Level Sustainment Operations Analyst to join the team in Mesa AZ. In this role the successful candidate will serve as the MRO and sustainment business focal for BGS-G in close partnership with enterprise (BDS/BGS) business and technical teams developing future state operations execution (MES/MRO) engineering (PLM) and supply chain (ERP) bedrock systems and digital capabilities for government platforms. This is an exciting time to work alongside a growing team of passionate individuals engaged in defining and delivering a digital foundation that will unlock significant capabilities for the Boeing Company to design build and support safer better and more efficient products.

Position Responsibilities:

Duties will include (but are not limited to):

• Represent BGS-G (Global Technical Operations) with BDS (Sapphire) BGS-G ERP IDT&S and other enterprise teams to ensure MRO and sustainment requirements drive future bedrock and tool design development and delivery primarily for shop floor execution system (MES/MRO) development but also engineering (PLM) supply chain (ERP) systems integrations and other digital tools.

• Translate the needs of stakeholders and users into end-state requirements by leading user research initiatives; ensure alignment with business objectives processes and priorities set by the lead Product Manager.

• Own end-user feedback collection and triage; analyze lessons learned pain points surveys and usability studies; convert findings into prioritized improvements.

• Design document and maintain end-state process flows that depict end-to-end business and system steps roles data elements and user vs. system responsibilities.

• Author epics features user stories and clear acceptance criteria; lead architecture reviews with business and IT architects to gap analyze requirements vs. software capabilities and work with product managers/owners to support backlog maturation planning prioritization and development/testing handoffs.

• Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards.

• Validate functionality through user feedback and testing.

• Help develop and deliver release notes training materials tipsheets and training sessions; provide post-release support to operational users.

• Ensure deliverables and processes comply with regulatory safety and platform-specific constraints applicable to sustainment operations.

Basic Qualifications (Required Skills/Experience):

• 5 years experience with digital transformation information technology and/or system development and implementation within an Agile team environment

• Track record of engaging with end users throughout the project lifecycle and using end user feedback to drive improvement

• Demonstrated ability to work crossfunctionally and manage multiple concurrent projects with a progress over perfection action-oriented mindset

• Strong interpersonal communication and people skills stakeholder management and facilitation; ability to build trust and engage at all levels in the business

• Strong analytical problem-solving and writing skills with attention to detail in documenting business requirements process flows and system boundaries.

• Self-starter with systems thinking ability to map operational objectives to technical solutions including for new/ambiguous scenarios and large-scale problem sets.

Preferred Qualifications (Desired Skills/Experience):

• Experience with MRO (maintenance repair overhaul) remanufacture and sustainment processes (e.g. planning work order creation shop floor execution quality and defect management configuration/change management scheduling).

• Prior experience with MES PLM ERP or aviation maintenance/MRO IT systems as part of large-scale system integration and modernization is a plus.

• Prior experience with applying continuous improvement practices in a shop floor or operational environment.

• Experience or familiarity with design thinking approaches to user research and engagement.

• Familiarity with Azure DevOps (ADO) and/or similar digital project management and communication tools.

• Proficiency with MS 365 Teams Visio and other documentation platforms.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Starting Pay Rate: $110300 - $144100 annually

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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