Hybrid Mortgage Processor Charlotte
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Deephaven Mortgage
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephavens headquarters are in Charlotte North Carolina. To learn more about our innovative loan solutions please visit or email us at
Job Overview
The Account Manager reviews the application and gathers the necessary documentation needed throughout the loan process. They are the primary contact for the seller and Account Executive. This opportunity is NOT REMOTE and the ideal candidate will need to be able to work a hybrid schedule in our office located in the Ballantyne area of Charlotte NC.
What Youll Do
Primary point of contact with the seller after loan submission
Ensure the loan application is complete and accurate
Obtain documentation needed for initial and final loan approval
Manage the Estimated Closing Date throughout the process
Create an initial conditional and final submission package for the underwriting department
Maintain all communication with sellers within required SLA
Perform weekly pipeline calls with sales
Process all change of circumstances within SLA
Convert and organize loan documentation within Encompass
Send applicable Notices and Counter Offers to the seller
Work closely with Account Executive Underwriter and Closer throughout the process
Order and review applicable services and verifications
Ensure the highest level of customer satisfaction
Requirements
3 years of mortgage processing experience
Proficient in MS Office including Word and Excel
Knowledge of current regulatory compliance requirements
Organized analytical detail oriented and self-motivated
Manage pipeline to ensure Service Level Agreements (SLAs) are met
Communicate effectively with others both verbally and in writing
Maintain the highest level of confidentiality and quality
Maintain knowledge of products and programs offered
Complete responsibilities effectively and efficiently with minimal direction
Manage daily tasks to ensure business needs are consistently met
Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
Comply with Deephaven policies and procedures
Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
Complete all assigned training by required dates
Correspondent experience preferred
Encompass systems knowledge preferred
The salary range for this role starts at $25 per hour plus a monthly bonus incentive based on performance.
This organization participates in E-Verify
Our Perks
Flexible Time to Recharge Personalized Time Off for What Matters (because rest isnt one-size fits all)
Future Finance Focused Generous employer-matched 401(k) plan
Community Connect Philanthropy Committee that creates charitable initiatives
Health from Day One Comprehensive health insurance starting on day one of employment
Family Matters Competitive maternity and paternity leave
Culture & Celebrations Culture Committee with team-building events and celebrations
Ideas Welcome Encouraging thought leadership and innovation
Guidance & Growth Mentorship opportunities for career development
Perk Up Exclusive discounts on travel tech pets legal and more
Key Skills
About Company
We provide innovative mortgage products to the millions of borrowers underserved by the traditional mortgage industry.
