Technical Writer (74087)

Sterling, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities state hospitals and community mental health centers nationwide.

We are currently seeking a full- time Technical Writerto join our Corporate IT team located in Sterling VA.

The Technical Writer is a cross functional role working with engineering operations product and support teams on multiple concurrent projects to create and maintain clear accurate documentation for internal users customers and partners in a modern Microsoft/Azure environment. This role will collaborate with subject matter experts and translate complex technical concepts into concise content for varied audiences.

Research outline write and edit technical content (how to guides standard operating procedures (SOPs) administration runbooks FAQs and release notes) for internal and external audiences.
Gather information from engineers analysts and product owners to develop and organize procedure manuals technical specifications and process documentation.
Maintain and improve documentation sets in tools such as Microsoft 365 SharePoint wikis and Markdown-based repositories ensuring version control and traceability.
Standardize documentation using templates information architecture and style guides aligned with organizational and regulatory requirements (e.g. healthcare or public sector standards).
Update and refactor existing content to improve clarity consistency discoverability and usability retiring or consolidating outdated artifacts.
Partner with UX training and support teams to produce UI text quick-start guides and job aids that reduce support burden and enable self-service.
Incorporate visuals (screenshots diagrams flowcharts) that accurately represent workflows integrations and technical architectures.
Collect feedback from users monitor documentation usage and make iterative improvements based on analytics and stakeholder input.
Other duties as assigned.

Qualifications

Bachelors degree in Technical Communication English Communications Computer Science Information Systems or a related field; or equivalent practical experience.
Minimum of 2 years of experience as a technical writer or similar role (e.g. documentation specialist knowledge manager) producing software IT or process documentation.
Demonstrated ability to quickly learn complex systems and translate them into clear concise documentation for technical and non technical audiences.
Excellent written communication editing and information organization skills with strong attention to detail and consistency.
Experience working directly with engineers admins or product teams in an IT SaaS or enterprise environment (e.g. cloud security or healthcare IT).
Comfort using Microsoft 365 (Word PowerPoint Excel) SharePoint and collaboration tools (Teams Confluence Git-based repositories) for authoring and review workflows.
Experience documenting Microsoft 365 Azure or other cloud platforms including admin processes configuration patterns and governance standard is preferred.
Familiarity with healthcare public sector or regulated environments including basic understanding of compliance and privacy considerations in documentation is preferred.
Exposure to scripting or markup (Markdown YAML JSON or basic PowerShell) sufficient to read examples and describe workflows accurately is preferred.
Experience with diagramming tools (Visio ) and ticket/knowledge platforms (ServiceNow Jira or similar) is preferred.
Portfolio of writing samples (e.g. procedures user guides knowledge base articles) demonstrating clarity structure and audience awareness is preferred.
We offer excellent compensation and comprehensive benefits for our full-time team members including:
Health dental vision disability and life insurance
401(k) with company match
Generous paid time off
Paid holidays
Flexible Spending Account
Continuing Education benefits
Much more...

DescriptionCenturion is proud to be a leading provider of comprehensive healthcare services to correctional facilities state hospitals and community mental health centers nationwide.We are currently seeking a full- time Technical Writerto join our Corporate IT team located in Sterling VA.The Technic...

Description

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities state hospitals and community mental health centers nationwide.

We are currently seeking a full- time Technical Writerto join our Corporate IT team located in Sterling VA.

Research outline write and edit technical content (how to guides standard operating procedures (SOPs) administration runbooks FAQs and release notes) for internal and external audiences.
Gather information from engineers analysts and product owners to develop and organize procedure manuals technical specifications and process documentation.
Maintain and improve documentation sets in tools such as Microsoft 365 SharePoint wikis and Markdown-based repositories ensuring version control and traceability.
Standardize documentation using templates information architecture and style guides aligned with organizational and regulatory requirements (e.g. healthcare or public sector standards).
Update and refactor existing content to improve clarity consistency discoverability and usability retiring or consolidating outdated artifacts.
Partner with UX training and support teams to produce UI text quick-start guides and job aids that reduce support burden and enable self-service.
Incorporate visuals (screenshots diagrams flowcharts) that accurately represent workflows integrations and technical architectures.
Collect feedback from users monitor documentation usage and make iterative improvements based on analytics and stakeholder input.
Other duties as assigned.

Qualifications

Bachelors degree in Technical Communication English Communications Computer Science Information Systems or a related field; or equivalent practical experience.
Minimum of 2 years of experience as a technical writer or similar role (e.g. documentation specialist knowledge manager) producing software IT or process documentation.
Demonstrated ability to quickly learn complex systems and translate them into clear concise documentation for technical and non technical audiences.
Excellent written communication editing and information organization skills with strong attention to detail and consistency.
Experience working directly with engineers admins or product teams in an IT SaaS or enterprise environment (e.g. cloud security or healthcare IT).
Comfort using Microsoft 365 (Word PowerPoint Excel) SharePoint and collaboration tools (Teams Confluence Git-based repositories) for authoring and review workflows.
Experience documenting Microsoft 365 Azure or other cloud platforms including admin processes configuration patterns and governance standard is preferred.
Familiarity with healthcare public sector or regulated environments including basic understanding of compliance and privacy considerations in documentation is preferred.
Exposure to scripting or markup (Markdown YAML JSON or basic PowerShell) sufficient to read examples and describe workflows accurately is preferred.
Experience with diagramming tools (Visio ) and ticket/knowledge platforms (ServiceNow Jira or similar) is preferred.
Portfolio of writing samples (e.g. procedures user guides knowledge base articles) demonstrating clarity structure and audience awareness is preferred.
We offer excellent compensation and comprehensive benefits for our full-time team members including:
Health dental vision disability and life insurance
401(k) with company match
Generous paid time off
Paid holidays
Flexible Spending Account
Continuing Education benefits
Much more...