Branch Manager | East Grinstead

East Grinstead - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

A well-established optical and hearing care provider is seeking an experienced Branch Manager to lead the successful operation of a busy branch. This role involves inspiring and developing a dedicated team to deliver outstanding customer service while driving business performance and maintaining high professional and clinical standards. The Branch Manager will play a key role in creating a customer-focused environment that supports both commercial success and exceptional patient care.

Responsibilities

Lead motivate and develop the branch team to consistently deliver outstanding customer service
Manage all aspects of branch operations including achieving sales targets and driving business growth
Oversee staff training coaching and performance management
Ensure every customer receives expert advice and high-quality eye and hearing care
Manage stock control compliance and day-to-day operational efficiency
Work closely with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
Build strong relationships within the local community to promote the branch and grow the customer base
Ensure compliance with company policies health and safety standards and regulatory requirements

Candidate Profile

This role would suit an experienced retail manager ideally with a background in optics audiology or healthcare. The successful candidate will demonstrate strong leadership and people management skills alongside a customer-first approach and excellent communication abilities. Commercial awareness and a proactive hands-on management style are essential as is the ability to motivate and develop a high-performing team. Basic IT skills and familiarity with point-of-sale systems are also required.

Whats on Offer

Competitive salary with performance-related incentives
Ongoing training career progression and professional development opportunities
The opportunity to lead and develop a supportive motivated team
A people-focused company culture that values professionalism and a personal approach
A comprehensive benefits package including staff discounts and pension scheme
28 days annual leave including bank holidays (pro-rata)
Generous staff discount scheme

Why BlackSquare
Established in 2010 and specialising in eye and hearing care recruitment we combine global reach with local market knowledge to support informed career decisions.
You can apply online or call for a more in-depth confidential discussion

Required Experience:

Manager

About the RoleA well-established optical and hearing care provider is seeking an experienced Branch Manager to lead the successful operation of a busy branch. This role involves inspiring and developing a dedicated team to deliver outstanding customer service while driving business performance and m...