Marketer, Customer Advocacy
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
POS-31794
About This Role
At HubSpot our customers are at the core of everything we do. Their voices shape our products inspire our prospects and help other businesses grow better. As our upmarket offerings continue to evolve we have a growing need to work closely with customers who are seeing real value from HubSpotand help bring those stories to life.
The Customer Advocacy Team plays a critical role in making that happen. As Marketer Customer Advocacy youll support the Upmarket Proof Pod working hands-on to identify recruit and activate our largest customers whose real-world use of HubSpot can support our growth upmarket.
Youll focus on executing customer recruitment and engagement building trusted relationships and preparing customers for advocacy and storytelling moments. Youll work closely with your pod lead and cross-functional partners to ensure customer stories are grounded in real product usage and outcomes while maintaining a positive customer experience.
This role is ideal for a marketer who enjoys relationship-driven work is building upmarket and competitive knowledge and is excited to work with customers tied to important campaigns vertical priorities and strategic initiativeswhile continuing to grow their craft in customer advocacy.
What youll do
- Partner with solutions and app partner teams to surface relevant customer pools
- Identify customers to support competitive and vertical-focused case study development
- Activate customers for advocacy efforts such as speaking engagements earnings support and press opportunities
- Collaborate closely with Competitive Upmarket Partners Sales and Proof teams to support customer proof efforts
- Use AI creatively to recruit and engage customer advocates
- Share learnings to help improve how the team recruits engages and works with customers
What were looking for
- 35 years of experience in customer advocacy customer marketing customer success community or a related role
- Comfortable working directly with customers and cross-functional partners (PMM partners sales)
- Experience recruiting customers for stories references or speaking opportunities
- Interest in vertical use cases and how customer proof supports competitive differentiation
- Experience with CRM tools Looker or similar systems
- Curious about using AI to support customer identification and engagement
- Clear communicator who builds trust with customers and internal teams
- Growth mindset with a willingness to learn and iterate
- Solid writing and storytelling skills
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
