Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Step into a role where you can grow your career shape customer experience and make a real sales impact in an international market-leading company. If you enjoy customer contact sales support and problem solving this is your opportunity to develop within our fast-growing Online Operations and Customer Service team.
Meet your future team
You will join our dynamically growing Online Operations and Customer Service team within the newly established Online Sales Organization. The team supports all business-to-customer online sales via our webshops and marketplaces. We work in a collaborative international setup closely connected with logistics partners and sales channels with a shared focus on service quality conversion and continuous improvement.
What we offer
In this role you will support online customers and installers throughout the full sales and after-sales journey helping convert leads into orders and ensuring an excellent customer experience in the UK market.
More specifically your tasks will be to:
Provide sales and customer support via phone email and chat
Handle and convert incoming online sales leads with high quality and speed
Deliver after-sales support related to deliveries claims returns installation and payment issues
Proactively manage and support Business to Installer accounts to grow sales volume
Cooperate closely with logistics and courier partners to maintain high service levels
Process orders returns and credit notes in ERP and marketplace systems (e.g. Amazon eBay)
Contribute to continuous improvement of customer service processes
Support and maintain customer service tools (phone chat ticketing systems)
Participate in customer service and cross-departmental projects
What you will bring
You are customer-focused sales-minded and motivated to solve problems while delivering a great service experience in a fast-paced online environment.
Moreover we expect that you:
Are fluent in English (written and spoken); German or another language is an advantage
Have strong MS Office skills especially Excel
Bring solid communication sales and negotiation skills
Handle customer issues with confidence accuracy and empathy
Are flexible detail-oriented and able to work under deadline pressure
Are comfortable working in a virtual and international environment
Have customer service or sales support experience (advantage)
Have DIY knowledge (advantage)
Ready to apply
Learn more about the VELUX Group online at where you can read more about working at our company and what to expect of our recruitment process.
We look forward to receiving your application and CV as soon as possible. We are conducting interviews on an ongoing basis until we have the right match.
All inquiries will be treated confidentially.
About VELUX
In the VELUX Group we offer you a world of opportunities and the chance to create a bright future. From the forefront of the roof window category we enable those who live work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international family-owned business with strong financial roots and each year we can create real impact by reinvesting in society our employees and planet through our foundations. With 20 production companies in 12 countries and sales companies in 37 countries our products are widely available. We employ around 12000 people and our company is headquartered in Denmark. Alongside the rest of our values courage and mutual respect define our actions every day and how we wish to contribute to the world.
Equal Opportunity Employer
At VELUX Residential we believe in fostering a diverse workplace for everyone to thrive develop and perform at their best and where you feel welcome respected and valued. We are committed to providing equal opportunities for all recruiting and promoting based on skills and potential without regard to protected characteristics. We focus on what truly matters: your qualifications and how you can contribute to our shared success.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Bring natural light and fresh air into your home through the roof. Create healthy homes with better indoor climate and save energy building active houses
