Guest Success Agent Hakkasan Mayfair London
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a professional articulate and service-driven Guest Success Agent to join our Guest Success team at Hakkasan Mayfair. Based in our reservations and guest communications hub youll handle guest interactions across phone email and digital platforms with warmth efficiency and precision.
Youll need to:
- Manage incoming calls emails and online booking enquiries
- Assist with reservations special requests and guest experience planning
- Communicate clearly and confidently in both verbal and written English
- Share accurate information about our venues menus and policies
- Coordinate with internal teams to ensure seamless service delivery
- Log guest preferences to support personalised experiences
- Multitask and remain calm under pressure in a fast-paced setting
- Show high attention to detail and a strong commitment to guest satisfaction
- Be flexible with working hours including evenings and weekends
- Have proof of eligibility to work in the UK
In addition to the usual benefits such as meals on duty uniforms holidays pension
and life assurance we also offer the following to all of our valued colleagues:
- 50% staff discount across all of our restaurants (including takeaway)
- Wellbeing resources such as nutritional seminars and home workouts
- Access to Maven: Resources and advice platform for your reproductive and familyhealth journey
- Employee Assistance Programme featuring confidential support for any of our teammembers whenever they need it
- Gifts for Christmas Chinese New Year birthdays and long service milestones
- Training and development opportunities such as WSET development courses public speaking and more
- International career opportunities
- Fun activities to support chosen charities help the environment and the communitiesthat we live in and to protect our planet
With over 20 years of industry experience we consistently set the bar for guest experiencesby delivering unforgettable entertainment with innovation and creativity at the core. We striveto exceed expectations and continually reinvent the future of hospitality through our ownedoperations as well as partnership opportunities.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
ABOUT TAO GROUP HOSPITALITY ; Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of wid ... View more
