Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.

Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.

Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.

Role Overview

The Call Center Associate at Promise is a vital team member helping individuals manage utilities debt by providing clear compassionate this role you will handle client inquiries via phone email and text guiding clients through Promises services and available financial relief programs. Based in Fairfield CA you will thrive in a fast-paced environment offering clear communication and reliability. Your role is essential in helping clients regain financial stability.

What Youll Do

• Respond to client inquiries through phone email and text delivering accurate and clear communication.

• Escalate complex issues to the appropriate teams for swift resolution.

• Inform clients about special relief programs and assist them through the application process.

• Maintain detailed records of client interactions to ensure consistent high-quality service.

• Assist bilingual clients in English and Spanish to fully utilize Promises services.

What Will Enable You

• Strong communication skills dependability and a positive attitude.

• Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.

• Availability to work on-site full-time in our Fairfield CA office.

• Preferred: At least 1 year of experience in a call center or client service role.

• Preferred: Bilingual in English and Spanish to effectively support a diverse client base.

Benefits and Work Environment

At Promise we invest in our teams well-being growth and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our companys success.

• Generous PTO and sick leave

• 100% Paid Health Coverage: We cover 100% of base medical dental and vision insurance plans for employees and their dependents.

• On-Site Role in Fairfield CA: Enjoy a focused supportive environment with access to real-time guidance and resources to help you succeed.

• Lunch snacks and coffee provided

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.

Required Experience:

IC