ServiceNow Lead

Position Description:

Company Profile:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: ServiceNow Lead
Position: Lead Analyst
Experience: 6-10 years
Category: Software Development/ Engineering
Shift: Regular shift or EU shift
Main location: India Karnataka Bangalore
Position ID: SO
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 6 years of relevant experience.
Position Description: The ServiceNow Lead is responsible for designing and implementing scalable secure and business-aligned solutions across the ServiceNow platform. This role involves planning technical leadership and cross-functional collaboration to deliver enterprise-grade solutions across various modules.
Responsibilities:
Lead team across ServiceNow modules
Ensure alignment with ServiceNow best practices and enterprise standards.
Translate business requirements into technical designs and workflows.
Oversee development configuration and deployment activities.
Guide module-specific implementations including CMDB Incident Problem Change Request Discovery Vulnerability Response Risk Management etc.
Conduct client workshops and discovery sessions.
Collaborate with business IT and security teams to gather requirements and present solution options.
Support pre-sales activities including RFP/RFI responses and proposal development
Maintain platform documentation and governance.
Lead upgrade planning release management and feature adoption.
Ensure platform scalability performance and security compliance.
Must-Have Skills:
Proven experience in ServiceNow modules: Health & Safety Employee Center Now Mobile
Ensure performance quality and responsiveness of applications.
Identify and troubleshoot software defects and issues.
Collaborate with cross-functional teams to define design and ship new features.
Participate in code reviews and ensure code quality and standards are met
Good-to-Have Skills:
Experience in ServiceNow modules like ITSM ITOM HRSD CSM
Proven experience in leading ServiceNow solutions across multiple modules.
Strong understanding of ITIL Agile and enterprise IT operations.
Expertise in scripting Flow Designer IntegrationHub and REST APIs.
Experience with ServiceNow integrations and custom application development.
Knowledge of IT Security Operations
General Understanding of Database technologies such as SQL MySQL
Ability to prepare prototypes in demo instances for proposed solutions
Standard understanding of key technologies relevant to ServiceNow (SSO SAML SSL Web Services REST JSON SOAP)
Excellent communication and stakeholder management skills.
ServiceNow Certified System Administrator
Certified Implementation Specialist
Certified Application Developer
ITIL Foundation or higher

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Required qualifications to be successful in this role:

#LI-DK6

Skills:

• ServiceNow
• ServiceNow Development
• ServiceNow CMDB
• ServiceNow implementation

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.