Student Success Training & Technology Analyst

Coral Gables, FL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Current Employees:

If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.

The Student Success Technology & Training Analyst supports the design reporting and troubleshooting of student success technology and training for the University of Miamis Center for Academic Navigation and Success. This includes support in the implementation of student success technology training and event planning visual and electronic communication design and dissemination and administrative support for senior leadership.

This role plays a critical role in system optimization report development and process improvement and partners with the Center Senior Leadership and functional teams to deliver technology-enabled solutions that align with organizational goals to support student retention persistence and graduation.

CORE JOB FUNCTIONS

Student Success Technology (30%)

Assists with the implementation configuration and deployment of student success technology (including EAB Navigate features SharePoint ULearn Curriculum and ILTs etc.).

Assists in communicating technology updates and changes (e.g EAB Navigate) to student success communities.

Works with Center leadership to create student success technology training and support materials and incorporate into training and professional development programs.

Assists in the implementation of workflow development changes for EAB Navigate and other student service technologies.

Student Success Training (20%)

Assist in planning and executing training sessions workshops and other events hosted by the Center for Academic Navigation and Success.

Coordinate with internal and external service providers to obtain event-related cost estimates and purchase orders.

Coordinate with internal and external facility managers and IT support to reserve physical space and ensure adequate technology for events.

Communication Design and Dissemination (20%)

Create engaging and visually appealing internal and external communications including drafting emails memos reports promotional items presentations and other correspondence for a variety of audiences including students staff and other stakeholders.

Under the Center leadership assist with maintaining website and SharePoint content including content updates.

Develop and review training materials including how-to documentation manuals online modules and videos.

Coordinate and disseminate Center communications to the undergraduate Student Success Consortium.

Administrative (30%)

Assist with purchasing and maintaining expenditure logs.

Cultivate and maintain positive relationships with relevant stakeholders to include students faculty and staff.

Serve on the Centers service improvement groups to provide administrative support such as communication meeting minutes etc.

Serve on University of Miami committees as assigned.

Assist with special projects and initiatives as directed by Center leadership.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelors degree in relevant field required.

Experience:

Two or more years experience in program management and analysis training or student services. Equivalent combinations of education/experience may be considered.

Knowledge Skills and Abilities:

Strong proficiency in student success technology systems including EAB Navigate PeopleSoft Salesforce SharePoint Slate and other platforms that support student success initiatives.

Ability to manage multiple projects and priorities in a fast-paced environment.

Strong problem-solving skills with the ability to troubleshoot complex issues.

Effective communication and collaboration skills to work with diverse stakeholders.

Must be well organized detail oriented and manage multiple priorities with varying deadlines

Ability to work independently and collaboratively

Demonstrated ability to handle confidential information with discretion

The University of Miami is recognized as one of the nations premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20000 faculty and staff the University is committed to excellence and guided by a mission to positively impact the lives of students patients and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values the University community works together to build an environment defined by purpose collaboration and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Required Experience:

Current Employees:If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position please review this tip sheet.The Student Success Technology & Tr...