DescriptionThe Guestlist Moderator presents a positive first impression of the venues friendliness superior guest service & high standards. Facilitates guests entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions VIP services and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
- Welcoming guests to the venue in a warm & friendly manner
- Accurately manage reservations / assist all guests with entry to the venue (guest list presale tickets bar cards Las Vegas Party Pass tour groups pass holders invited groups etc.)
- Provide wait times & monitor the lines
- Responds to guests inquiries & requests in a timely friendly & efficient manner
- Performs opening & closing duties
- Maintain a proper and professional appearance and attitude
- Maintain and promotes a friendly professional atmosphere for patrons and co-workers
- Attentive to all company related events and upcoming venues and changes
- Inform management of any complaints comments or incidents
- Familiarity with health & safety restrictions
- Helps fellow team members & other departments wherever necessary to maintain positive working relationships
- Remain alert for any suspicious persons or activities
- React professionally and rationally in emergency and pressure situations
- Identify intoxicated disorderly or insubordinate guests and reports them to Security
- Communicate professionally with all management from Host Hotel/Casino
- Constantly pays attention to surroundings and to customers
- Assist and/ or completes additional tasks as assigned
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue guestlist/ticket training.
EDUCATION/WORKING KNOWLEDGE:
- High School Diploma Required or equivalent / Bachelors Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
- Proficient in Windows Microsoft Office POS systems Oracle knowledge preferred
- 21 years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to provide top-notch customer service in a fast-paced environment
- Maintain an upbeat outgoing & positive attitude & work well under pressure
- Ability to read write and verbally communicate
- Must maintain strong organization skills & thoroughness with attention to detail
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members management and guests to read
- Must be able to stand / walk for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Flexibility to work a variety of shifts.
- Ability to multitask.
- Work in an environment that is subject to varying levels of noise crowds and smoke the severity of which depends upon the guest volume
- May work extended hours irregular shifts evening and/or weekend shifts and holiday work may be required
- Exposure to cleaning materials
- Office Casino Nightclub Bar Lounge and/or Restaurant working environment
- Maintain a professional neat and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers managers and co-workers in a professional courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced busy and somewhat stressful environment
- Work indoors and/or outdoors exposed to hot and/or cold surfaces steam and wet floors
DescriptionThe Guestlist Moderator presents a positive first impression of the venues friendliness superior guest service & high standards. Facilitates guests entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison b...
DescriptionThe Guestlist Moderator presents a positive first impression of the venues friendliness superior guest service & high standards. Facilitates guests entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions VIP services and guests. Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
- Welcoming guests to the venue in a warm & friendly manner
- Accurately manage reservations / assist all guests with entry to the venue (guest list presale tickets bar cards Las Vegas Party Pass tour groups pass holders invited groups etc.)
- Provide wait times & monitor the lines
- Responds to guests inquiries & requests in a timely friendly & efficient manner
- Performs opening & closing duties
- Maintain a proper and professional appearance and attitude
- Maintain and promotes a friendly professional atmosphere for patrons and co-workers
- Attentive to all company related events and upcoming venues and changes
- Inform management of any complaints comments or incidents
- Familiarity with health & safety restrictions
- Helps fellow team members & other departments wherever necessary to maintain positive working relationships
- Remain alert for any suspicious persons or activities
- React professionally and rationally in emergency and pressure situations
- Identify intoxicated disorderly or insubordinate guests and reports them to Security
- Communicate professionally with all management from Host Hotel/Casino
- Constantly pays attention to surroundings and to customers
- Assist and/ or completes additional tasks as assigned
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue guestlist/ticket training.
EDUCATION/WORKING KNOWLEDGE:
- High School Diploma Required or equivalent / Bachelors Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
- Proficient in Windows Microsoft Office POS systems Oracle knowledge preferred
- 21 years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to provide top-notch customer service in a fast-paced environment
- Maintain an upbeat outgoing & positive attitude & work well under pressure
- Ability to read write and verbally communicate
- Must maintain strong organization skills & thoroughness with attention to detail
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members management and guests to read
- Must be able to stand / walk for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Flexibility to work a variety of shifts.
- Ability to multitask.
- Work in an environment that is subject to varying levels of noise crowds and smoke the severity of which depends upon the guest volume
- May work extended hours irregular shifts evening and/or weekend shifts and holiday work may be required
- Exposure to cleaning materials
- Office Casino Nightclub Bar Lounge and/or Restaurant working environment
- Maintain a professional neat and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers managers and co-workers in a professional courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced busy and somewhat stressful environment
- Work indoors and/or outdoors exposed to hot and/or cold surfaces steam and wet floors
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