Manager, Patient & Family Services
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Job Location:
Seattle, OR - USA
Yearly Salary:
$ 107431 - 161147
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Social Services Manager provides leadership and oversight for teams responsible for systematically meeting the concrete needs of patients and families. This role collaborates with other system leaders focusing on continuous improvement efforts needed to enhance patient outcomes and experiences. Working alongside key partners this position establishes and improves programs that promote health equity address Social Determinants of Health and strive to meet the needs of the patients and families.
Key Accountabilities include:
Service & Team Leadership: Oversee and support the roles and teams involved in delivering social services to families.
Program & Operations Management: Direct the Patient and Family Service Center operations and programs including the management of budgets gift funds direct reports inventory and donations.
Strategic Partnerships: Collaborate with External Government Affairs Community Benefit Social Work Patient and Family Relations and the Foundation.
Performance & Evaluation: Promote improvements using data-driven insights establishing Key Performance Indicators (KPIs) and creating evaluation frameworks to assess and enhance programs.
Growth & Customer Service: Identify areas of opportunity and new initiatives to ensure customer service is a key driver for success.
Relocation assistance offered to qualifying external candidates!
Required Education and Experience
Bachelors degree in public health human services social work psychology or related fields that would contribute to the ability to perform the role well.
Minimum five years of program leadership formal and/or informal team leadership or management experience in health care public service or public health.
Is responsible for ensuring services are available on an as needed basis to support 24/7 operations of the hospital.
Experience in developing monitoring and managing organizational and grant-specific budgets ensuring compliance with all funding requirements.
Possess or obtain within 1 year from date of hire certification as a Child Passenger Safety Technician for special needs.
Preferred
MPH MHA MBA MSW or other related Masters degree.
Prior experience writing grants.
Demonstrated experience with improvement methodologies such as Six Sigma Lean Toyota or others.
Compensation Range
$107431.00 - $161147.00 per yearSalary Information
This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity skills experience and expertise and may vary within the range provided.
Disclaimer for Out of State Applicants
This compensation range is specific to Seattle positions located outside of Seattle may be compensated differently depending on various factors.
Benefits Information
Seattle Childrens offers a generous benefit package including medical dental and vision plans 403(b) life insurance paid time off tuition reimbursement and more. Additional details on our benefits can be found on our website Us
Hope. Care. Cure. These three simple words capture what we do at Seattle Childrens to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many and touches the hearts of all #HOPECARECURE
Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region regardless of the families ability to pay. Together we deliver superior patient care advance new discoveries and treatments through pediatric research and serve as the pediatric and adolescent academic medical center for Washington Alaska Montana and Idaho the largest region of any childrens hospital in the country.
U.S. News & World Report consistently ranks Seattle Childrens among the nations best childrens hospitals. For more than a decade Seattle Childrens has been nationally recognized in key specialty areas. We are honored to be one of the nations very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.
As a Magnet designated institution we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion Excellence Integrity Collaboration Equity and Innovation. Whether its delivering frontline care to our patients in a kind and caring manner practicing the highest standards of quality and safety or being relentlessly curious as we work towards eradicating childhood diseases these values are the fabric of our culture and community. The future starts here.
Our Commitment
Seattle Childrens welcomes people of all experiences backgrounds and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits employs trains compensates and promotes based on merit without regard to race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
The people who work at Seattle Childrens are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.
Seattle Childrens is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
One of the best children's hospitals in the country, as ranked by U.S. News & World Report, Seattle Children's Hospital, Foundation and Research Institute advance pediatric care.
