Product Support Supply Chain Manager (Supply Chain Support)
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Job Location:
Seattle, OR - USA
Monthly Salary:
$ 129000 - 144000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyBoeing Global Services (BGS) is looking for First Line Product Support Supply Chain Regional Manager to join our team in Seattle. This position will be responsible for leading a diverse customer support team for commercial aircraft requirements. Though region/customer base may change the position will initially support either the Americas or Asia Pacific regions. This team provides parts support to all commercial customers (airline operators and non-operators). This is a 1st shift position that requires flexibility and willingness to adjust scheduling to support and engage with employees teammates and customers in their region/time zone. The ideal candidate for this position will possess knowledge and experience with the Supply Chain value stream processes managed programs and SCOR model as well as display the capability to lead in a dynamic and fast paced environment. The Supply Chain Customer Support manager is the voice of the customer within BGS Supply Chain which requires the ability to develop and execute customer-specific projects engage directly with customers on escalated issues lead across supply chain to resolve customer issues and set operational goals. The role will provide opportunities to develop and maintain relationships and partnerships with internal and external customers stakeholders peers and direct reports in support of one Supply Chain.
Position Responsibilities:
- Lead Customer Support Specialists performing activities related to customer commercial aircraft spare parts orders inquiries/requirements and performance management.
- Engage with external customers on performance reviews and to resolve escalated issues.
- Empower mentor develop and motivate employees.
- Engage stakeholders to solve customer issues across Supply Chain value stream.
- Provide Customer Support Specialists with direction to reduce bottlenecks and remove roadblocks.
- Develop and execute project and process plans by implementing policies procedures and setting operational goals.
- Lead and support process improvement initiatives to optimize Supply Chain value stream in support of our customers.
- Manage employee performance and customer relationships to ensure issue resolution first pass quality timeliness.
- Identify and mitigate risks and issues impacting customer support.
- Develop and maintain relationships and partnerships with customers stakeholders peers partners and direct reports.
- Provides oversight and approval of technical approaches products and processes.
Basic Qualifications (Required Skills/Experience):
- At least 3 years experience in a supply chain organization
- Experience leading a team formally or informally
- Experience addressing both customer internal and employee escalations
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem solving skills
- Ability to travel globally up to 25%
Preferred Qualifications (Desired Skills/Experience):
- Proficiency in Excel Word and PowerPoint
- Experience defining requirements for and utilizing analytics dashboards
- Ability to summarize large amounts of data into actionable steps
- Experience prioritizing incoming work
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Total Rewards & Pay Transparency:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range: $129000 - $144000
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Key Skills
- Inventory Control
- Procurement
- SAP
- Supply Chain Experience
- SAP Supply Chain Management
- Production Planning
- Supplier Management
- ERP Systems
- Materials Management
- Logistics
- Manufacturing
- MRP
About Company
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