Functional Domains Director

Job Description

MISSION :

The Functional Domain Director leads the end-to-end delivery performance and modernization of all products and applications within the assigned Functional Domain.
He/She ensures full alignment between business priorities and IS&T capabilities through the mirrored Domain guaranteeing value creation operational excellence and digital transformation.
The role is mainly accountable for:

• Domain strategy & roadmap
• Application delivery & portfolio execution
• Run & production stability
• Budget vendor and resource management
• Compliance architecture alignment and modernization
• Performance KPIs and continuous improvement

Having a coordination role across domains and at portfolio level they have a shared accountability for global IS&T delivery and contribute to :

• IS&T Global priorisation
• Dependency & Capacity Awareness
• Alignment with IS&T portfolio and delivery constraints
• Cross-domain arbitrations not only local optimisation

MAIN RESPONSABILITIES :

1. Domain Strategy & Governance

• Define and maintain the IT roadmap for the domain ensuring alignment with business strategies IS&T vision architecture security QA and data governance standards and modernization objectives.
• Structure and govern the domain portfolio of initiatives ensuring prioritization based on value feasibility dependencies and resource constraints.
• Contribute actively to IS&T portfolio prioritization ensuring that domain initiatives are aligned with overall IT strategy delivery capacity and business value across all domains.
• Ensure that backlog prioritization and roadmap decisions within the domain are consistent with portfolio-level decisions and delivery commitments.
• Represent the domain in IS&T governance forums strategic committees and cross-domain review boards providing clear recommendations based on value urgency dependencies risks and resource constraints.

2. Product Project & Delivery Management

• Oversee end-to-end delivery of domain initiatives ensuring expected scope timelines quality and cost targets are met.
• Ensure Product Team Managers Product Managers BAs Functional leads Solution Architects and Engineering teams work in coordinated integrated delivery mode.
• Ensure domain priorities are balanced against global IS&T constraints avoiding silo-driven prioritization and local optimization.
• Identify assess and manage cross-domain dependencies impacting projects and product evolutions in close collaboration with Portfolio Management and Project Managers including major transformation initiatives.
• Anticipate resource contention and delivery conflicts between domain initiatives and transversal programs and proactively propose trade-offs or sequencing options.
• Ensure integration of modern engineering practices (DevOps CI/CD automation observability) into delivery activities.
• Validate architectural decisions technical feasibility and delivery readiness for all initiatives.

3. Run Stability & Operational Excellence

• Own domain-level run performance including stability KPIs SLA adherence incident rate MTTR and production quality.
• Steer L2 and L3 support activities in collaboration with SW Engineering IT Ops and QA.
• Drive proactive incident prevention technical debt reduction and obsolescence remediation.
• Guarantee compliance with audit security data privacy and legal/ regulatory requirements.

4. Resource Budget & Vendor Management

• Manage domain budget (CapEx/OpEx) cost allocations vendor contracts and license models.
• Ensure accurate resource capacity planning covering internal teams and external partners.
• Monitor vendor performance delivery SLAs and contribute to sourcing strategy decisions and vendor selections.
• Ensure the domain maintains the right mix of skills to support modernization and business expectations.
• Ensure high availability and performance during peak traffic periods.

5. Stakeholder Management & Business Interlock

• Act as the IT single point of contact for business leadership within the domain.
• Ensure structured intake qualification and prioritization of business demands.
• Provide transparent reporting on roadmap progress risks incidents and value realization.
• Manage alignment with other Functional Domains on transversal processes and projects dependencies data exchanges and end-to-end flows

6. Transformation & Modernization Leadership

• Lead modernization activities: API-first microservices cloud adoption UX improvements system simplification and legacy decoupling.
• Collaborate closely with Enterprise Architecture & Data to ensure long-term sustainability of domain solutions.
• Promote continuous improvement standardization industrialized delivery and quality-by-design.

7. Specifics Domain

eCommerce and Product

• Own digital channels (Web Mobile) CRM Loyalty Customer Experience Marketing Automation and Subscription applications.
• Ensure consistency of omnichannel experiences and funnel optimization (traffic conversion retention).
• Coordinate closely with Marketing product eCommerce Digital and Customer teams.
• Drive cultural change toward modern engineering agility and cross-functional collaboration

Finance Purchasing Legal & HR

• Owns systems for billing payments ERP applications interfaces within this ecosystem and with all external systems dealing with finance HR data flows (eg. invoicing O2C legal/compliance systems HR management system)
• Ensure Compliance and regulatory constraints in all the financial and HR flows : PCI-DSS PSD2 local regulations (eg PT invoice certification)
• Coordinate with financial management leaders (CFO team SSC countries CFOs Billing and payment leaders and HR projects leads)
• Drive cultural change toward modern engineering agility and cross-functional collaboration

Fleet & Vehicles

• Own systems for Fleet Planning Vehicle Lifecycle In/Defleet Telematics Maintenance and Remarketing.
• Ensure robust ingestion and use of connected-vehicle data
• Coordinate with OEMs telematics providers and Fleet Operations leadership.
• Drive cultural change toward modern engineering agility and cross-functional collaboration.

Rental Operations

• Own applications supporting Rental workflows: Digital RA QMS station tools kiosks and Call Center / NPS systems.
• Ensure operational readiness ergonomics and reliability of frontline tools.
• Support operational KPIs (queue time TAT NPS) through system enhancements.
• Drive digitalization of rental processes including mobility tools for station staff (OSCAR)

Sales & IPD

• Own IT systems supporting B2B Sales Corporate Accounts Partner/Franchise management and Distribution APIs
• Ensure robust partner onboarding API performance and integration consistency across partners.
• Support commercial strategy contract management processes and partner experience.
• Enable franchise digitalization and harmonize partner-facing platforms globally.

IDEAL EXPERIENCE

• 10 years of experience in IT delivery or product management including leadership of complex digital or enterprise application portfolios.
• Proven experience managing multi-team multi-vendor environments.
• Strong understanding of SDLC Agile/Hybrid delivery methods project management enterprise architectures cybersecurity cloud integration and data practices.
• Experience working with senior business leadership and leading transformation initiatives.

SKILLS & COMPETENCIES

Leadership

• Team leadership coaching and ability to influence at senior levels.
• Strong prioritization and decision-making skills in complex environments.

Technical Awareness

• Understanding architecture principles integration patterns cloud APIs security QA and DevOps.

Delivery Excellence

• Expertise in portfolio steering budget control vendor management and KPI-driven performance improvement.

Communication

• Excellent communication synthesis and negotiation capabilities.
• Ability to simplify complex technical topics for business stakeholders.

OTHER PERSONAL CHARACTERISTICS

• Strategic thinker structured and analytical.
• Value-driven collaborative and resilient.
• Strong customer orientation and sense of ownership.
• Comfortable with change and ambiguity.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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