Field Service Engineer (Austin or Victoria, TX)
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Job Location:
Austin, TX - USA
Hourly Salary:
$ 26 - 53
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
- This is a remote position
- Qualified candidates must currently live in the Austin or Victoria TX area.
- Must be able to travel up to 75%
- The territory covers Austin or Victoria TX area.
- Must have a Valid Drivers License.
Werehiring aField Service Engineer IIwithin our Diagnostics Division. This is a field-based remote role that covers the New York metro area and New Jersey.
As a Field Service Engineer IIyoullsupport customers as a trusted technical expert responsible for installingmaintaining and troubleshooting diagnostic instruments while ensuring compliance and customer your territory resolve complex issues and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directlyimpactpatient care.
WhatYoullWork On
- Install and Maintain Diagnostic Systems:Complete installations preventive maintenance and corrective repairs on assigned instruments to ensureoptimalperformance and compliance with quality standards.
- Troubleshoot and Resolve Issues:Diagnose technical problems across multiple complex instruments document resolutions accurately and close service calls within defined timelines.
- Own Customer Satisfaction:Manage customer issues from start to resolution or escalation deliver superior service and build strong relationships through proactive communication.
- Manage Territory Effectively:Plan and prioritize service visitsmaintainaccurateinventory and support on-call rotation after-hour coverage and travel for training or critical account support.
- Ensure Compliance and Safety:Follow all regulatory quality system and laboratory safety guidelines during service activities;maintainaccuratedocumentation for audits.
- Collaborate and Mentor:Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
- Achieve Business Metrics:Meet targets for service sales cost of service and key performance indicators (KPIs) for assigned accounts.
- Continuous Improvement:Utilizeremote support tools to maximize instrument uptime andmaintaincertifications through ongoing training and development.
Required Qualifications:
- Bachelors degree or equivalent relevant experience.
- 2-5 years of experience in Engineering or Laboratory Technology.
- The ability to travel 75% within the assigned territory.
Preferred Qualifications:
- Bachelors degree in biomedical Electrical Mechanical Engineering or Medical Technology.
- Experience with instrumentationutilizedin a laboratory environment is highly preferred.
Experience Preferred:
- Strong troubleshooting and problem-solving skills with laboratory instrumentation
- Ability to work independently and thrive in team environments
- Proficiencyin computer applications (Word Excel PowerPoint Internet) and remote computing tools (VPN remote troubleshooting)
- Effective communication and interpersonal skills.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$26.50 $53.00/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Awkward/forceful/repetitive (arms above shoulder bent wrists) Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipment Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
