Police Investigation Tech- Non- Emergency Police Services

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

Provide a professional and courteous level of customer service to internal and external customers.

Answer incoming phone calls to the division office and retrieve voicemail messages.

Notify officers and supervisors of voicemail messages via email.

Handle miscellaneous phone calls and walk-in requests from citizens including providing copies of records reports and crash reports by fax email or hard copy.

Direct citizens to the appropriate court offices city offices or other resources as needed.

Advise citizens on police procedures or policies for the City of Charlotte.

Order office supplies from external/internal vendors.

Maintain an inventory list of office supplies and make them available to officers and supervisors within the division.

Receive copy and file subpoenas electronically and within appropriate folders located in sergeants offices.

Audit all outgoing subpoenas to ensure accuracy and consistency prior to submission to the Court Liaison.

Use Microsoft Excel to log outgoing subpoena information alphabetically by officer name code number CR number date and court date.

Receive audit and distribute ride-along requests by ensuring the entire process is completed.

Maintain important records books manuals logs and OSHA records.

Manage a daily chart to track the number of reports phone calls answered and walk-in visits.

Serves in an administrative support role to employees and supervisors.

Perform other duties as assigned.

Minimum Qualifications:

High School Graduate

U.S Citizen

Preferred Qualifications:

Associates degree or higher in Criminal Justice or a related field

Experience with CAD/RMS systems and NCIC/DCI databases

Knowledge Skills and Abilities:

Ability to deliver clear & concise communication

Ability to prioritize and multi-task in a dynamic environment

Ability to de-escalate while providing clear instructions

Ability to remain calm and professional under pressure

Ability to interpret and apply policies & procedures

Ability to research compile and prepare report manuals electronic correspondence and other information required by management or governmental agencies

Knowledge of principles for assessing & processing customer needs quality standards for services and customer satisfaction evaluation

Knowledge of administrative/clerical procedures

Knowledge of various computer systems such as: Microsoft Office MUNIS and call reporting technology

Knowledge of general office procedures and administrative terminology

Strong problem-solving skills and sound judgment

Strong interpersonal skills in person and via the phone

ADA and Other Requirements:

Positions in this class typically require grasping talking hearing seeing and repetitive motions.

Physical Requirements:

Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking for extended periods of time

Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks

Ability to see hear and communicate information effectively

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proofreading data entry tabulating data.

Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.

Comprehend written information in work-related documents.

Ability to hear understand and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions moderate exposure to environmental conditions and frequent exposure to computer screens files and phones.

Other Requirements:

Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.