Recovery Coach (CSP)

About the role

Casa Esperanza seeks a dynamic energetic individual who is passionate about delivering recovery and wellness-oriented community-based case management and care coordination for people living with addiction mental health and cooccurring disorders as part of our Casa Community Support Program.

The Casa Community Support Program (CSP) addresses the health-related social needs of individuals living with substance use and co-occurring behavioral health disorders to help them thrive and live successfully in the community. Peer Recovery Coaching delivers support to individuals from peers with similar experiences to gain hope explore recovery and achieve life goals. It is a non-clinical and non-medical service; however the Peer Recovery Coach also works with the Multi-Disciplinary Team to provide support for individuals as part of our integrated care model which includes primary care mental health and addiction treatment.

The Peer Recovery Coach must be able to initiate and complete work independently to fulfill the responsibilities of the job and work collaboratively with all members of the care team. While the expectations of the Coach are different than clinical and medical staff their contributions are equally valuable. With a career at Casa you will be joining a vibrant team of dedicated and talented people. While there may be opportunities for occasional work from home this is primarily an in-person community-based role that requires travel providing transportation for patients and in office time.

Essential Functions:

Service Delivery

• Deliver services in 1) linguistically appropriate and culturally competent manner that embraces the diversity of peoples identities including racial ethnic gender/gender identity sex sexual orientation and disability including intellectual disability 2) an integrated manner that meets the needs of individuals with co-occurring substance use disorder and mental health conditions honoring their chosen recovery pathway and 3) a person-centered and strength-based manner.
• When appropriate develop a recovery or wellness plan with the client that supports that individual in their chosen pathway of recovery and reflects each clients unique strengths (including community and family strengths) needs abilities preferences motivation and readiness. Share that plan with other members of the clients care team as relevant.
• Provide emotional and social support with the goal of making positive life changes and developing the clients skills to facilitate their recovery. Support may include motivational interviewing and other evidence-based practices that facilitate the clients growth.
• Share their own recovery experience and use coaching and mentoring techniques to support a clients awareness of the strengths and skills that they possess (recovery capital) that can help sustain recovery.
• Serve as a role model a mentor and an example of the possibilities of recovery by acting in an open and transparent way
• Support the client to make positive life changes and develop skills supportive of their recovery including but not limited to:
• • Creating links to treatment
  • Trying new strategies for developing recovery-supportive friendships and reconnecting or improving family relationships and
  • Identifying and using recovery community networks such as peer recovery support services peer-reinforced groups and mutual aid.
• Assume primary peer coaching responsibilities for clients after intake and maintain a caseload of 22 individuals.
• Using their peer relationship assist with motivation and facilitate connections to SUD and mental health treatment primary and specialty medical treatment recovery support services supported employment and/or vocational and education services benefits programs housing supports and HIV services at Casa Esperanza and at other agencies in the community.
• Act as a recovery liaison by either supporting the client in preparing for or accompanying the client to meetings with for example probation officers social workers and child protection/child welfare workers.
• Serve as an advocate for the client within healthcare social services and other relevant systems and assist Members in learning self-advocacy skills.
• Provide one-to-one client orientation to support client attainment of the goals in the Wellness Plan.
• Support connections with Reentry and Housing Case Managers as appropriate to access those case managements services.
• Work closely with Multi-Disciplinary Team (MDT) to support clients through all aspects of care planning including assessments transition and discharge planning to engage retain and monitor clients in care.
• May provide temporary assistance with transportation to essential appointments while transitioning to community-based transportation resources.
• Must deliver services in community in any setting that is safe for both the Coach and client including but not limited to the clients home an inpatient or diversionary unit a day program a self-help meeting or Recovery Support Center.
• Conduct intensive outreach efforts to reengage or maintain engagement with clients including:
• • At least one in person meeting when services begin to develop initial goals (which may include a wellness plan)
  • At least one instance of direct contact (including phone in-person text or video telehealth) per client over a 21-day period.
• Work closely with the Patient Access and Practice Management teams to coordinate enrolling authorization and reauthorization for clients engaging in Peer Coaching services.
• Flexing duties and responsibilities in team-based care involves sharing patient-care responsibilities among members of a team leading to improved efficiency access quality of care and satisfaction for all involved.

Administrative & Quality Assurance

• If using a wellness plan obtain consent from client before including this plan in Evolv and sharing with other care providers.
• All subsequent client encounters and other data (including initial in-person visits and weekly contacts) must also be maintained in Casas electronic health record Evolv.
• Ensure all data collection and reporting requirements are completed within the time frames specified in the Peer Recovery Coach Agreement.
• Attend bi-weekly supervision.
• Write and submit all reporting as required by payors regulators and Casas internal Practice Management and Quality teams in a timely manner.
• Attend all relevant case conferences and staff meetings including but not limited to Multi-Disciplinary Team Community Support Program/Recovery Support Services and Office Based Addiction Treatment.

Experience Required:

• Bilingual Spanish/English required
• A least a high school diploma or a GED except in cases where a reasonable exception can be made.
• Have either a Certified Addiction Recovery Coach (CARC) certification or is working to obtain through either Massachusetts Board of Substance Abuse Counselor Certification or through another certification or credentialing process as specified by EOHHS. TO be considered working toward a CARC the Peer Recovery Coach must:
• • Have completed Peer Recovery Coach Academy trainings and the Ethical Considerations for Recovery Coaches training; and
  • Be on track to complete the required 500 hours of supervised patient facing work experience specific to the domains: advocacy; mentoring/education; recovery/wellness support; and ethical responsibility within the past ten (10) years as paid or volunteer staff.
• Knowledge of SUD and mental health treatment the recovery process and resources supported employment and/or vocational and education services housing supports and HIV services
• Experience doing outreach and engagement with individuals with a history of or at risk for justice involvement HIV addiction mental illness trauma and violence
• Must be willing and able to share their path to recovery and their lived experience of recovery
• Able to work weekends and evenings as needed
• Familiar with social health and cultural issues specific to the Latine population
• Ability to work as a team member and independently
• Understanding of harm reduction principles and techniques
• Strong verbal and written communication skills
• Strong interpersonal skills and crisis management skills
• Be in good standing with their board of professional licensure as applicable.
• Computer skills minimum Microsoft Word

Schedule

This position is a full-time role (up to 40 hours per week) with scheduling that falls within our outpatient clinic hours of operation:

• MondayThursday: 8:00 AM 8:00 PM
• Friday: 9:00 AM 5:00 PM
• Every other Saturday: 9:00 AM 1:00 PM

We are seeking candidates who are flexible within this timeframe to support program and client needs. While schedules are coordinated collaboratively team members can expect:

• One evening shift from 12:00 PM 8:00 PM
• One additional late shift scheduled as 10:00 AM 6:00 PM or 11:00 AM 7:00 PM based on program needs
• Participation in a rotating Saturday schedule (availability for Saturdays is required)

All schedules are designed to remain within a standard full-time workload (no more than 40 hours per week). Initial flexibility is important as we work to align individual availability with team coverage needs.

What we offer:

Casa Esperanza Benefits Package:

• Compensation: Salary Range $20 -$22 per Hour
• Holiday Pay (12 days per year 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one 20.5 days at year 2 23 days at year 5
• Sick Pay - 10 paid days per year
• Long / Short Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical Dental Vison)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment travel movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk stoop kneel crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision peripheral vision and depth perception.

At Casa Esperanza Inc. the health and safety of our people is our number one priority. Thats why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanzas EEO Statement

Casa Esperanza Inc. values its diverse workplace and encourages women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents older members of society and others from minority groups and diverse backgrounds to apply.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Casa Esperanza Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination including harassment because of race color sex gender age religion or religious creed national origin ancestry citizenship marital status sexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law. All employees interns volunteers and contractors of Casa Esperanza Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email.