IT Director of Strategy, Innovation & Architecture

• Provide strategic operational oversight for enterprise IT services ensuring timely and accurate processing of requisitions effective workload prioritization and alignment of procurement activities with operational and project needs.
• Oversee service management and incident response functions including governance of ServiceNow ticket workflows escalation processes and service continuity to ensure reliable uninterrupted operations in a 24x7x365 environment.
• Direct and manage complex IT projects and programs establishing project milestones monitoring progress against timelines and deliverables and ensuring accurate documentation and reporting to support informed decision-making.
• Lead enterprise network voice and cloud architecture initiatives guiding the design integration and lifecycle management of large-scale infrastructure solutions while ensuring performance security and scalability.
• Manage financial vendor and organizational resources including multi-million-dollar budgets RFPs contracts and the leadership of internal teams and contractors to achieve County objectives through effective collaboration and accountability.

Technical Knowledge Technical Experience

• Developing and reviewing complex enterprise network voice and cloud architectures including defining integration strategies technical standards and best practices to support scalable secure and highly available environments.
• Applying advanced networking and VoIP expertise including SIP (Session Initiation Protocol) RTP/RTCP H.323 TCP/IP VLANs QoS prioritization and routing protocols (OSPF BGP) to ensure call signaling media transport and overall service quality.
• Managing and overseeing multi-million-dollar IT infrastructure programs including IT budgets Strategic Financial Plans (SFPs) Requests for Proposals (RFPs) contract development and negotiation and ongoing vendor and contract management.
• Leading large-scale IT projects and operational initiatives including prioritizing competing demands resource planning budget estimation milestone tracking risk management and producing executive-level technical and status documentation.
• Staying current with emerging and evolving technologies evaluating their applicability to County operations and driving the adoption of innovative network cloud and communications solutions to improve performance resiliency and service delivery.

Problem Solving Decision Making Skills

• Making strategic judgments and evaluating the impact of information technology decisions
• Strategic Thinking & Planning proactively identifying potential network issues before they arise understanding the long-term impact of technical decisions and aligning network infrastructure with broader objectives for OCIT.
• Developing strategic tactical and operating information technology plans which set technical direction policy standards and objectives for OCIT
• Analyzing problems and proposing solutions while dealing with changing priorities Planning organizing and implementing projects to meet established time frames

• Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (technical research & development and operations & maintenance)
• Clearly discussing and conveying Information Technology concepts and terminology with both technical and non- technical staff at all levels within and outside the department
• Producing clear and concise written documents emails project status reports and briefs.
• Communicating effectively with various levels of the organization

• Cultivating a culture of continuous learning to keep up with evolving technology (e.g. cloud computing) and fostering creative problem-solving
• Leveraging and managing a robust team of internal staff teams and contractor staff to achieve operational goals
• Establishing and maintaining effective partnerships through collaboration and information technology in support of the County
• Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently Managing within a large IT environment with 6 locations and 5000 users Assigning clear authority and holding others accountable for goal achievement
• Building and leading high-performing teams mentoring staff setting clear goals and improving productivity through strong interpersonal skills.
• Managing relationships with telecom service providers and vendors to ensure uptime and service quality.
• Navigating disagreements within the team or with external vendors and building consensus

EMAIL NOTIFICATION
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FREQUENTLY ASKED QUESTIONS
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For specific information pertaining to this recruitment contact Joanna Xue at or .