Head of Social, Japan

About the Role

Adobe Japan is looking for aHead of Social Japanto lead and scale our social media strategy across channels audiences and the full customer lifecycle. Reporting into senior marketing leadership this role owns the strategic direction and execution of social as a core marketing and customer engagement function in Japan.

As a Head of Social Japan you will manage a high-impact team and agency partners to deliver comprehensive social strategies that drive brand relevance customer success and business growth. This role spans proprietary social platforms influencer communities customer support on social social listening and newsroom-style operations. The scope isnot limited to specific products but supports Adobes broader portfolio and ecosystem.

What Youll Do

• Define and implement a complete social strategy across all owned social channels aligned with business goals and the end-to-end customer journey

• Own the strategy planning and optimization of in-house social media platforms with deep expertise in YouTube as a flagship channel for storytelling education and community engagement

• Lead social initiatives across awareness adoption retention and customer support use cases

• Establish frameworks forsocial listeningand translate insights into marketing communications and product strategy

• Overseecustomer support on social channelsin close partnership with Customer Support and PR teams

• Build and scaleinfluencer and creator communitiesto drive advocacy and long-term value

• Build and operate asocial newsroom model enabling timely insight-driven engagement

• Lead coach and develop team members; manage agencies and external partners

• Collaborate cross-functionally with PR Product Marketing Brand Customer marketing Analytics and Global teams
  

What You Need to Succeed

• Proven experience leadingowned social channels end-to-end including strategy operations and performance optimization

• Strong hands-on experience managingYouTube as part of a broader owned social ecosystem

• Experience designing social strategies grounded incustomer journey and lifecycle thinking

• Demonstrated expertise insocial listening insights generation and newsroom-style operations

• Experience deliveringcustomer support via social channels

• Proven success ininfluencer and community building

• People management experiencewith the ability to mentor and grow talent

• Strong communication skills inboth English and Japanese(business-level proficiency in both required)

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

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