Head of Social, Japan

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

About the Role

Adobe Japan is looking for aHead of Social Japanto lead and scale our social media strategy across channels audiences and the full customer lifecycle. Reporting into senior marketing leadership this role owns the strategic direction and execution of social as a core marketing and customer engagement function in Japan.

As a Head of Social Japan you will manage a high-impact team and agency partners to deliver comprehensive social strategies that drive brand relevance customer success and business growth. This role spans proprietary social platforms influencer communities customer support on social social listening and newsroom-style operations. The scope isnot limited to specific products but supports Adobes broader portfolio and ecosystem.

What Youll Do

• Define and implement a complete social strategy across all owned social channels aligned with business goals and the end-to-end customer journey

• Own the strategy planning and optimization of in-house social media platforms with deep expertise in YouTube as a flagship channel for storytelling education and community engagement

• Lead social initiatives across awareness adoption retention and customer support use cases

• Establish frameworks forsocial listeningand translate insights into marketing communications and product strategy

• Overseecustomer support on social channelsin close partnership with Customer Support and PR teams

• Build and scaleinfluencer and creator communitiesto drive advocacy and long-term value

• Build and operate asocial newsroom model enabling timely insight-driven engagement

• Lead coach and develop team members; manage agencies and external partners

• Collaborate cross-functionally with PR Product Marketing Brand Customer marketing Analytics and Global teams
  

What You Need to Succeed

• Proven experience leadingowned social channels end-to-end including strategy operations and performance optimization

• Strong hands-on experience managingYouTube as part of a broader owned social ecosystem

• Experience designing social strategies grounded incustomer journey and lifecycle thinking

• Demonstrated expertise insocial listening insights generation and newsroom-style operations

• Experience deliveringcustomer support via social channels

• Proven success ininfluencer and community building

• People management experiencewith the ability to mentor and grow talent

• Strong communication skills inboth English and Japanese(business-level proficiency in both required)

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