VP, IT Infrastructure

POSITION DATA

JOB TITLE: Vice President IT Infrastructure

DEPARTMENT: Information Technology

REPORTS TO: CIO

CLASSIFICATION: Exempt

SALARY: $155000 - $163000 per year

DATE: February 2026

POSITION OVERVIEW

The Vice President of IT Infrastructure is responsible for the strategy reliability security and day-to-day operational effectiveness of the organizations core technology infrastructure. This role combines executive leadership with hands-on technical depth particularly in network engineering and infrastructure operations and ensures that foundational technology services are resilient secure and aligned with organizational priorities.

The VP of IT Infrastructure serves as a senior technology leader and trusted partner to the CIO and executive leadership setting direction while remaining close enough to the technology to guide design decisions troubleshoot complex issues and mentor technical teams.

ESSENTIAL FUNCTIONS

• Lead the Infrastructure and Operations organization to ensure technology services align with organizational goals and key performance indicators
• Define and execute the enterprise IT infrastructure strategy across on-premises cloud and hybrid environments
• Maintain hands-on technical understanding of the infrastructure environment with particular depth in network engineering and network operations
• Oversee network architecture engineering and operations including LAN WAN wireless internet connectivity and voice services
• Assess infrastructure across people process and technology to identify bottlenecks and implement improvements that ensure reliable and scalable operations
• Partner closely with Information Security to deliver information security and IT risk initiatives including compliance with patching vulnerability management and hardening standards
• Manage third-party vendors and managed service providers holding them accountable for delivery of outsourced services including Network Operations
• Design implement and regularly test a robust Disaster Recovery and Business Continuity strategy for critical systems and infrastructure
• Identify single points of failure across infrastructure platforms and recommend and implement mitigation strategies
• Oversee the monitoring maintenance upgrade and administration of enterprise systems including networks servers storage virtualization platforms applications databases end-user devices and mobile technologies
• Ensure service levels availability and performance meet organizational objectives and user expectations
• Design implement deploy and manage infrastructure and application monitoring tools and processes to proactively identify and resolve issues
• Establish standardized operational processes and key performance metrics aligned with ITIL best practices including availability performance incident and problem management asset lifecycle management and licensing
• Lead incident problem and change management processes including hands-on engagement during major outages or escalations
• Manage infrastructure budgets contracts and vendor relationships to ensure cost-effective and high-quality service delivery
• Build mentor and develop high-performing infrastructure operations and network engineering teams

QUALIFICATIONS/SKILLS REQUIREMENT

• Experience with enterprise networking platforms (Cisco Aruba or similar)
• 10 years of progressive experience in IT infrastructure operations or engineering including senior leadership roles
• Strong hands-on background in enterprise infrastructure and network engineering environments
• Proven experience leading complex infrastructure operations while remaining technically engaged
• Demonstrated success delivering infrastructure modernization reliability or transformation initiatives
• Experience managing vendors managed services and complex technology contracts
• Excellent leadership communication and stakeholder management skills
• Experience operating hybrid infrastructure environments including cloud platforms (AWS and Azure)
• Familiarity with IT service management frameworks (ITIL or similar)
• Experience in highly regulated complex or mission-driven organizations
• Relevant technical or architectural certifications

VOLUNTEER REQUIREMENT

• Participates in the Annual 5K Fundraiser and September 11^th Commemoration as assigned.
• Assists with other special projects and events in support of all 9/11 Memorial and Museum as assigned.

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The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race color religion sex sexual orientation age national origin disability status as a protected veteran or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process please contact Ronni Cantor at with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan at the Pentagon and near Shanksville PA.

Required Experience:

Exec