Technical Support Associate II
Share
Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Our ADI Global Distribution business is the leading wholesale distributor of security and low-voltageproducts and is independently recognized for the superior knowledge and service our teams provide.
In this position you will utilize your knowledge of low voltage products to assess customers and cross functional team needs and provide appropriate product recommendations and quotes.
JOB DUTIES:
- Keep up with detailed ADI technical/product knowledge and assisting dealer base and sales staff with the pre-sale design of systems products
- Process customer and branch requests for assistance on pre-sale design of systems related products in the form of written quotes
- Researching best in class product solutions from a wide variety of vendor product
- Operating in a call-center environment responding to customer and branch from phone and email requests
- Maintaining a detailed daily log of all telephone and quote activities
- Supporting a learning culture by actively participating in various educational activities
YOU MUST HAVE:
- 3 years experience in system design support technical sales support or related field
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite (Excel Word PowerPoint)
- A strong desire for world-class customer service
- Excellent organizational skills and attention to detail
WE VALUE:
- Sales experience in a retail or distribution environment
- Industry knowledge: Fire Intrusion and Home Automation
- Strong customer service organization and multi-tasking abilities
Required Experience:
IC
Key Skills
- Feed
- Fund Management
- Apache Tomcat
- Database
- Linux
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
