Retail Support Specialist Illinois, Iowa, N. Indiana, S. Wisconsin

Salary: $52080 plus commission

DESCRIPTION/JOB SUMMARY

To work with Prides Field Sales team and assist in dealer development as it relates to technical product training demo deployment and tracking and PQ365 and Live Lens utilization

RESPONSIBILITIES/DUTIES

Travel throughout an assigned territory to provide technical training and presentations on Pride retail products (electric wheelchairs mobility scooters and power lift recliners) to certified providers as it relates to properly troubleshooting issues and performing repairs

Assist providers and their technical staff in troubleshooting and repairs of units in the field

Focus on continued product training development and support in the assigned territory

Communicate consistently with Retail Mobility Sales Representatives (RMSR) Regional Managers and the Pride Sales Training and Technical Service teams in order to fulfill provider needs as it relates to demo product tracking/movement and technical training

Communicate product quality concerns or provider feedback to the appropriate teams

Report field data regarding growth opportunities within your assigned territory to the appropriate RMSR and Regional Manager

Maintain accurate inventory on demo chairs electronics and accessories needed in the field

Collaborate with RMSRs to place track and move demo products as needed

Maintain cost effective time and expense management

Submit monthly expenses and weekly itineraries for travel

Participate in Veterans Affairs (VA) clinics and related activities for technical training on all Pride retail products

Promote the usage and provide training of PQ365 and Live Lens to help drive compliance and improve usage rates

Document account activity in Customer Relationship Management (CRM) software program following provider visits

Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management

Attend the Annual C-TPAT Security Training

Focus on continuous improvement and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a team player friendly professional detail-oriented and honest

Must have the ability to:

Multi-task problem-solve and prioritize in a fast-paced working environment

Work with multiple departments as a cross-functional team

Travel for the company and transport demo equipment as business needs dictate

Use hand tools and standard power tools

Assemble and troubleshoot mechanical and electrical devices

Lift/Push/Pull up to 50 lbs.

Must have:

Relentless drive to achieve advancement and continuous improvement

Basic working knowledge of Microsoft Office Word Excel and PowerPoint

Excellent web navigation skills

Excellent verbal and written communication skills

Excellent planning customer service public speaking and presentation skills

PREFERRED SKILLS

Basic working knowledge of Pride operating systems preferred

Intermediate knowledge of Pride retail products preferred

Strong mechanical and/or electrical assembly and troubleshooting skills preferred

REQUIRED EXPERIENCE

At least 1 year of customer service-related experience troubleshooting or repairing mechanical or electrical assemblies or products

PREFERRED EXPERIENCE

At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry Sales Manufacturing and/or Production environment preferred

At least 2 years of experience within the Mobility/DME Industry preferred

At least 2 years of technical support and/or service experience preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

PREFERRED EDUCATION

Associate Degree in a related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now or in the future

DETAILS

This job description is not intended to be all-inclusive

This is a safety sensitive position

In exceptional circumstances some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.

Required Experience:

IC