Account Executive

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

HERS Advisorsis seeking a talented Sales Account Executive to join a growing healthcare pharmacy companies PACE program. The right AE will have over 5 years sales experience particularly in client success as well have knowledge of All-Inclusive Care for the Elderly. A great salary is on offer along with commission.

Summary

The goal of this position is to develop relationships with clients in regions/territories that help support the optimization of the customer experience support their ever-changing needs and provide feedback to the organization to assure client addition we are seeking account managers who also have excellent business development and leadership skills that will expand our clients PACE services to support the growth of PACE. This includes developing and coordinating all resources and activities relating to account planning management and retention; capturing upsell and cross-sell opportunities; and proactively developing new policies and workflow strategies for the Account Team. This highly professional individual will be successful as a result of their internal and external collaboration abilities and tenacious work ethic.

Essential Functions:

Support existing PACE Partners (Account Management and Client Retention)

Serve as client relationship lead for partnerships within designate territory; develop strengthen and expand existing partnerships (when relevant) in collaboration with account team.
Facilitate master account planning for PACE Clients to ensure success of Healthcare partnerships
Serve as a HealthCare Brand Ambassador illustrating market leading features and benefits of custom PACE services
Conduct periodic review of client concerns and establish strategies for improving operations across the portfolio of client purchased services
In coordination with service line stakeholders develop client retention strategies for clients within region
In coordination with legal finance and others as needed facilitate contract renewals for existing partnerships
Identify opportunities to expand PACE partnerships with additional services facilitate cross sell efforts in coordination with Business Development as needed
Routine contact with client partners quarterly and based on need
Orient all new client leadership (CMO CFO CEO Executive Directors Medical Directors Directors of nursing Health Plan Managers) to services; coordinate with subject matter experts across each service line
Introduce and drive adoption of new features and initiatives (e.g. e-prescribing updates New Reports Report Enhancements Technology subsidiary updates)
Coordinate with service line subject matter experts to establish on-site educational sessions for PACE
Support surveys and clinical research team (client satisfaction market research surveys) and respond to data/feedback for specified regions as needed
Serve as a liaison for Customer Service and Quality Assurance suggestions to improve service & product offerings
Support and strengthen service line relationships by supporting & working closely with service line subject matter experts (Account Team)
Deliver utilization and clinical reports to clients monthly quarterly or at desired cadence
Work with Account Team to establish strategies for improving interoperability amongst service lines
Routine contact with Account Management team to exchange best practices and report on region
Documentation of all client interaction in Salesforce CRM (visits educational phone calls training conference call e-mails report and disaster preparedness communication as per CRM Policy)
Conduct monthly orientation calls or educational opportunities where necessary

New Partners- Post Implementation:

Work prospectively with Implementation team and department subject matter experts (QA/PI Finance Operations NBD) to ensure successful transitions for new clients
Monitor and follow newly implemented clients with weekly phone calls or as needed during first year of service
Meet with all newly transitioned clients on-site with Implementation for go-live

Qualifications:

Bachelors degree or advanced degree in Business Sales or related degree required. Masters degree preferred.
Demonstrated leadership skills.
6 years progressive experience in sales or a customer/client service role.
Experience in Healthcare.
PACE experience required.
Solid industry knowledge.
Excellent written and verbal communication skills.
Previous experience conducting presentations to groups.
Ability for overnight travel up to 3 days/week (weekday) when necessary.

Knowledge Skills Abilities:

Well-organized and proficient in the operations of HealthCare services
Ability to orient PACE staff to services
Excellent verbal and written communication skills and professionalism when working with clients.
Strong customer focus/account management skills..
Ability for innovative and strategic thinking.
Ability to multi-task and prioritize projects.
Goal-oriented.
High-energy with a sense of urgency and attention to detail.
Comfortable working in a fast-paced rapidly changing environment
Ability to create motivate and inspire interdisciplinary teams focusing on resolution(s) of identified issues.
Able to maintain the highest standard of confidentiality.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
Strong computer skills including using word processors spreadsheets and database software.

Travel: 3 days/week when necessary.

If interested reach out

Required Experience:

HERS Advisorsis seeking a talented Sales Account Executive to join a growing healthcare pharmacy companies PACE program. The right AE will have over 5 years sales experience particularly in client success as well have knowledge of All-Inclusive Care for the Elderly. A great salary is on offer along ...