Technical Training TL SME
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Educational Requirement -
Graduate - High preference for B Tech Computer Science or
bachelor’s in computer applications
6 to 8 Yrs. of total experience with minimum 4 years of
experience in training domain
*Eloquence with prior experience into Client interaction is
mandatory
Core Competencies:
*Ok to work in 24/7 work environment Flexible to extend the
shift hours during Peak and Non-Peak season
*Proficient in English (Written and Verbal) skills
*Ability to multi-task and work autonomously within team
environment
*Ability to research issues/problems and provide a 'solution-
based' approach
*Basic MS Office Understanding
*Technical mindset is imperative and a basic understanding of
a few / if not across - MongoDB MySQL Gray logs Kibana
query executor restricted curls API Browser Runner logs
JavaScript Python Java and Node
*Good presentation skills
*Has Nudge for Customer Service Management
*Strong Interpersonal skills
Roles and Responsibilities:
Scheduling managing and delivering training sessions
*Conducting certifications
*Training content creation & E learning management
*Nesting Support & enhancement
*Managing training data/reporting and ensuring clear record for
audits
*BQ agent performance improvement through coaching &
feedback
*Identifying/creating new training initiatives to continuously
support capability building of employees
*Drive Change management and conduct process checks /
Observations to assess training implementation
*Support execution of TNI/TNA exercise per business needs
*Drive innovation & product/ process enhancement
*Drive refresher and policy updates plan based on production
needs
Key Skills
- Accounts Receivable
- Apache
- Conveyancing Paralegal
- Gallery
- HR Recruitment
