Airport Operations Center Coordinator

Charlotte, VT - USA

Monthly Salary: $ 26 - 32

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Date Opened: Thursday February:00 AM

Close Date: Friday February:00 AM

Department: Aviation Department

Function Operations Support

Salary: $26.29 - $32.87 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

Attracting and retaining a skilled and diverse workforce
Valuing teamwork openness accountability productivity and employee development
Providing all customers with courteous responsive accessible and seamless quality services
Taking initiative to identify analyze and solve problems
Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Douglas International Airport (CLT) Airport Operations Center (AOC) promotes situational awareness and facilitates collaborative decision-making among all airport stakeholders and multiple agencies and jurisdictions at CLT. The AOC provides situational awareness monitoring communication coordination and dispatch functions for all airport operations including 9-1-1 emergency Airport Operations Facility Maintenance Housekeeping and customer service ensuring all responses are in compliance with federal state and local regulations. Airport Operations Center Coordinators perform skilled work including telecommunications customer service dispatching emergency and aviation units and relaying emergency and non-emergency information. AOC Coordinators are responsible for all training related to the Airport Operations Center and its associated programs within Operations. AOC Coordinators operate and monitor communications equipment such as radios telephones visual data terminals computers and building systems. Must be able to assess situations quickly and objectively while determining the proper course of action within established rules regulations and procedures while representing CLT in a professional and positive manner.

Responsibilities:

Monitor operate and respond to multiple airport systems including CAD video management access control safety systems flight tracking weather monitoring paging and emergency notification systems.
Receive prioritize and process emergency and non-emergency calls from phones radios and communication platforms; dispatch resources and maintain logs and records.
Assess situations quickly and objectively; follow established procedures and exercise independent judgment during emergencies incidents and irregular operations (IROPS).
Assist in coordination with airlines tenants the FAA Air Traffic Control Tower (ATCT) and other airport stakeholders.
Issue NOTAMs manage gate assignments and process lost & found facility work orders and customer service inquiries as needed.
Provide vehicle and pedestrian escorts snow duties and other operational support to maintain safety and continuity of operations.
Conduct training for AOC personnel cross-training programs and participate in emergency response exercises and departmental events.
Interpret and comply with Federal State and Local regulations Airport Certification Manual (ACM) and Safety Management System (SMS) requirements.
Perform additional duties as assigned to support Airport Operations and maintain regulatory compliance.

Minimum Qualifications

High school diploma/GED with five years of related experience or an associates degree with three years of related experience (preferred).
At least one year of experience in airport operations.

Knowledge Skills & Abilities

Knowledge of airport and airline operations emergency response procedures and applicable regulations (14 CFR Part 139 49 CFR Part 1542).
Familiarity with Incident Command System (ICS) National Incident Management System (NIMS) safety management systems and training program development.
Strong verbal written and radio communication skills.
Ability to organize data prioritize resources and respond effectively during routine and emergency operations.
Proficiency with computers and airport operational systems.
Ability to work independently and collaboratively maintaining professionalism with coworkers tenants agencies and the public.
Ability to remain calm under pressure assess situations quickly and determine appropriate action within established procedures.

Physical & Sensory Requirements

Primarily sedentary position with periods of sitting or standing; occasional lifting of light items (<25 lbs.) and limited physical activity (reaching bending twisting).
Work performed in a low-light windowless operations center environment.
Must operate and monitor computers radios telephones and other communications equipment.
Requires near vision touch and hearing for effective job performance.

General Information

Must work assigned shifts including nights weekends holidays emergencies special events and inclement weather.
Position supports a 24/7 operation; schedules may change and overtime may be required.
Essential on-site position; not eligible for telework.
Must pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC); certain convictions may disqualify applicants.
Valid drivers license required; must obtain and maintain City driving permit and airport driving privileges.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.

Required Experience:

Date Opened: Thursday February:00 AM Close Date: Friday February:00 AM Department: Aviation Department Function Operations Support Salary: $26.29 - $32.87 Commensurate with Experience Welcome to the City of Charlotte Charlotte is Americas Queen City opening her arms to a diverse and inclusive c...